# Support > An index and topic collection covering customer support, help desk, ticketing, knowledge base, and live chat APIs. Customer support platforms power the interfaces and back-office systems that companies use to receive, route, resolve, and learn from customer inquiries across email, chat, phone, so... This is the **Support** topic area of [API Evangelist](https://apievangelist.com) — a network of focused knowledge bases drawn from 16 years of independent API research by Kin Lane. Browse all areas at https://apievangelist.com/areas/. ## Services & Tools - [Zendesk](https://providers.apis.io/providers/zendesk/) (repo: https://github.com/api-evangelist/zendesk) - [Intercom](https://providers.apis.io/providers/intercom/) (repo: https://github.com/api-evangelist/intercom) - [Freshdesk](https://providers.apis.io/providers/freshdesk/) (repo: https://github.com/api-evangelist/freshdesk) - [Freshworks](https://providers.apis.io/providers/freshworks/) (repo: https://github.com/api-evangelist/freshworks) - [Freshchat](https://providers.apis.io/providers/freshchat/) (repo: https://github.com/api-evangelist/freshchat) - [Help Scout](https://providers.apis.io/providers/helpscout/) (repo: https://github.com/api-evangelist/helpscout) - [HubSpot](https://providers.apis.io/providers/hubspot/) (repo: https://github.com/api-evangelist/hubspot) - [Salesforce Service Cloud](https://providers.apis.io/providers/salesforce-service-cloud/) (repo: https://github.com/api-evangelist/salesforce-service-cloud) - [ServiceNow](https://providers.apis.io/providers/servicenow/) (repo: https://github.com/api-evangelist/servicenow) - [Atlassian Jira](https://providers.apis.io/providers/atlassian-jira/) (repo: https://github.com/api-evangelist/atlassian-jira) - [Statuspage](https://providers.apis.io/providers/statuspage/) (repo: https://github.com/api-evangelist/statuspage) - [Front](https://providers.apis.io/providers/front/) (repo: https://github.com/api-evangelist/front) - [Kustomer](https://providers.apis.io/providers/kustomer/) (repo: https://github.com/api-evangelist/kustomer) - [Gorgias](https://providers.apis.io/providers/gorgias/) (repo: https://github.com/api-evangelist/gorgias) - [Groove](https://providers.apis.io/providers/groove/) (repo: https://github.com/api-evangelist/groove) - [Crisp](https://providers.apis.io/providers/crisp/) (repo: https://github.com/api-evangelist/crisp) - [LiveChat](https://providers.apis.io/providers/livechat/) (repo: https://github.com/api-evangelist/livechat) - [Olark](https://providers.apis.io/providers/olark/) (repo: https://github.com/api-evangelist/olark) - [Zoho Desk](https://providers.apis.io/providers/zoho-desk/) (repo: https://github.com/api-evangelist/zoho-desk) - [Microsoft Dynamics 365](https://providers.apis.io/providers/microsoft-dynamics-365/) (repo: https://github.com/api-evangelist/microsoft-dynamics-365) - [Spiceworks](https://providers.apis.io/providers/spiceworks/) (repo: https://github.com/api-evangelist/spiceworks) - [ServiceDesk Plus](https://providers.apis.io/providers/servicedesk-plus/) (repo: https://github.com/api-evangelist/servicedesk-plus) - [SysAid](https://providers.apis.io/providers/sysaid/) (repo: https://github.com/api-evangelist/sysaid) - [TOPdesk](https://providers.apis.io/providers/topdesk/) (repo: https://github.com/api-evangelist/topdesk) - [LivePerson](https://providers.apis.io/providers/liveperson/) (repo: https://github.com/api-evangelist/liveperson) - [Document360](https://providers.apis.io/providers/document360/) (repo: https://github.com/api-evangelist/document360) - [Archbee](https://providers.apis.io/providers/archbee/) (repo: https://github.com/api-evangelist/archbee) - [DeveloperHub](https://providers.apis.io/providers/developerhub/) (repo: https://github.com/api-evangelist/developerhub) ## Common Features - **Ticket and Case Management**: Support APIs expose create, read, update, and resolve operations on tickets, cases, or conversations representing each customer inquiry, with status, priority, and assignment workflows. - **Omnichannel Conversation Threads**: Modern support platforms unify email, chat, social, SMS, and voice into a single conversation thread per customer, exposed through APIs that abstract the underlying channel. - **Knowledge Base and Self-Service**: Knowledge base APIs let teams publish, version, and search help articles that power customer self-service portals, in-product help, and AI deflection agents. - **SLA and Routing Policies**: Service-level agreements, business hours, queues, and skills-based routing rules are exposed as configurable API resources that drive how tickets flow through support teams. - **Contact and Organization Records**: Support APIs maintain customer contact and organization records that link conversations, ticket history, custom attributes, and integrations to CRM systems. - **Macros, Triggers, and Automations**: Reusable macros, event-driven triggers, and workflow automations are exposed as APIs so teams can codify common responses and resolution patterns. - **Live Chat and Messaging**: Live chat APIs power real-time conversations between customers and agents through web, mobile, and messaging channel widgets with presence, typing, and file sharing primitives. - **Reporting and CSAT**: Reporting APIs expose ticket volume, response and resolution times, agent productivity, and customer satisfaction (CSAT) scores for dashboards and warehouse export. ## Use Cases - **Omnichannel Help Desk**: Companies use platforms like Zendesk, Freshdesk, and Help Scout to route customer email, chat, and social inquiries into a single ticket queue worked by a shared support team. - **In-Product Messaging and Customer Support**: Platforms like Intercom and Crisp embed conversational support widgets directly in web and mobile products, blending live chat, chatbots, and help articles. - **Enterprise Customer Service**: Salesforce Service Cloud, ServiceNow, and Microsoft Dynamics 365 Customer Service handle enterprise-scale case management, integrated with CRM, field service, and back-office systems. - **Status Communication and Incident Updates**: Atlassian Statuspage and similar tools publish service status, incident timelines, and scheduled maintenance through APIs and customer-facing status pages. - **Self-Service Knowledge Bases**: Document360, Archbee, and DeveloperHub power public and private help centers, customer documentation portals, and AI-searchable knowledge bases. - **E-commerce and Subscription Support**: Gorgias, Kustomer, and Zendesk integrate deeply with Shopify, Stripe, and other commerce platforms so support agents see orders, refunds, and subscription state alongside each ticket. - **Internal IT Service Desk**: ServiceDesk Plus, SysAid, TOPdesk, and Spiceworks deliver IT service management (ITSM) workflows for employees raising IT, HR, and facilities requests. ## Related Areas - [Bots](https://bots.apievangelist.com): An index and topic collection covering chatbots, conversational agents, and bot frameworks across messaging, voice, a... - [Virtualization](https://virtualization.apievangelist.com): An index and topic collection covering virtualization across two intertwined domains: machine virtualization (hypervi... - [Microservices](https://microservices.apievangelist.com): An index of microservices architecture frameworks, service discovery, resilience, messaging, workflow orchestration, ... - [Browsers](https://browsers.apievangelist.com): An index and topic collection covering programmable browsers, headless browser engines, and browser-automation APIs. ... - [Service Mesh](https://service-mesh.apievangelist.com): Service mesh is a dedicated infrastructure layer for handling service-to-service communication in microservices archi... - [Road Map](https://road-map.apievangelist.com): An index and topic collection covering public product road map publishing, feature voting, customer feedback aggregat... ## More - [Latest Support stories](/stories/) - [All API Evangelist topic areas](https://apievangelist.com/areas/) - [API Evangelist network index (llms.txt)](https://apievangelist.com/llms.txt)