API Support News

These are the news items I've curated in my monitoring of the API space that have some relevance to the API definition conversation and I wanted to include in my research. I'm using all of these links to better understand how the space is testing their APIs, going beyond just monitoring and understand the details of each request and response.

Title Source Visit
Why Startups Need an API (2012-04-21) tune.com
OData and Impact on API Design (video slides) (2012-06-03) apigee.com
API Design from Apigee - 3rd Edition (2013-01-16) apigee.com
API Design Development Guidelines (2013-02-16) dzone.com
New API Blueprint Format Basics?The Apiary Blog (2013-02-21) blog.apiary.io
Designing A RESTful API That Doesnt Suck (2013-03-24) devo.ps
Creative Market Launches Photoshop Extension, Announces Upcoming Release of New API (2013-04-11) www.programmableweb.com
Connecting with APIs (2013-04-16) www.mashery.com
Machine Sensor Data, APIs and Productivity (2013-04-18) www.mashery.com
APIs are changing the game for data delivery (2013-04-23) www.mashery.com
Sports APIs ? A Perfect Fit (2013-04-25) www.mashery.com
Designing APIs for Humans (2013-04-25) john-sheehan.com
Want to Attract Developers to your API? Set Them Free (2013-04-26) www.mashery.com
API Design from Apigee (2013-04-26) apigee.com
API Design and Documentation (2013-04-26) www.digitalgov.gov
API Design and Architecture Boot Camp from Layer 7 (2013-04-26) www.ca.com
REST API Design Rulebook (2013-04-26) shop.oreilly.com
Three Ways to Think About API Design (2013-04-26) www.programmableweb.com
White House API Standards (2013-04-26) github.com
Stop Designing Fragile Web APIs by Mathieu Fenniak (2013-04-29) mathieu.fenniak.net
Platform Success Strategies: Communicate the Value of Your API (2013-04-30) www.mashery.com
Mashery + Intel = The Ultimate Mashup (2013-05-09) www.mashery.com
Omni-channel Explosion: Mashery Signs Strategic Agreement with NetSuite (2013-05-16) www.mashery.com
Consistency is Key When Designing APIs (2013-05-22) blog.strikeiron.com
Flying Higher with APIs (2013-05-23) www.mashery.com
Big Data, IoT, API...Newer technologies protected by older security (2013-05-30) www.mashery.com
API Hierarchy of Needs | API UX (2013-05-30) apiux.com
Swagger with WSO2 API Manager (2013-05-31) blog.cobia.net
Why you should treat your API like a product (2013-06-04) www.mashery.com
API Management ? The New Black? (2013-06-05) www.mashery.com
APIs vs. The Myth of the Omnichannel Retailer (2013-06-05) www.mashery.com
Web API Design Cookbook (2013-06-11) www.w3.org
API Design Wiki (2013-06-11) wiki.apidesign.org
Designing Hypermedia APIs (2013-06-11) www.designinghypermediaapis.com
RESTful APIs: White House Sets The Standard(s) (2013-06-17) www.programmableweb.com
API Design: Honing in on HATEOAS (2013-06-17) apigee.com
When Good API Design is a Waste of Time (2013-06-19) www.apiacademy.co
Data-Driven Aesthetics (2013-06-19) www.nytimes.com
API Design: Harnessing HATEOAS, Part 1 (2013-06-20) apigee.com
Get packing with Masherys API Packager (2013-06-21) www.mashery.com
Present your API as a Product ? API Portal Presentation Best Practices (2013-06-26) www.mashery.com
Better Rest API design 1 (2013-06-27) hao-deng.blogspot.com
Practical API Design: Confessions of a Java Framework Architect (2013-06-29) tinydl.com
Presenting your API as a Product ? Designing your API for Data Exchanges (2013-07-01) www.mashery.com
API Crafting Secrets: Into Flightstats APIs (2013-07-02) www.3scale.net
API Design: Harnessing HATEOAS, Part 2 (2013-07-03) blog.apigee.com
Signs youre veering from good API design (2013-07-03) blog.apiaxle.com
API Design: A New Model for Pragmatic REST (2013-07-04) blog.apigee.com
Treat Your API Users as Customers (2013-07-09) www.mashery.com
Micro Service Architecture (2013-07-09) yobriefca.se
Unlock your datas Potential - Treat your APIs as Products (2013-07-12) www.mashery.com
Joshua Bloch: Bumper-Sticker API Design (2013-07-27) www.infoq.com
4 Fresh Rotten Tomatoes API Integrations (2013-07-31) www.mashery.com
The Future of TV and APIs (2013-08-01) www.mashery.com
HOW USA TODAYS API POWERS PARTNERSHIPS (2013-08-06) www.mashery.com
The Importance of Impermanence in API Design (2013-08-06) www.programmableweb.com
The Future of Medical Technology is Already in Your Hands (2013-08-08) www.mashery.com
The Secrets of Awesome JavaScript API Design (2013-08-16) dzone.com
Api Design, Part 3: Make Transactions And Error Handling... (2013-08-20) www.forrester.com
Api Design, Part 2: Design Messaging Styles By Balancing... (2013-08-20) www.forrester.com
Api Design, Part 1: Rest Is The Leading But Not Only... (2013-08-20) www.forrester.com
Api Design, Part 4: Future-proof And Secure Your Apis... (2013-08-20) www.forrester.com
Designing APIs for Asynchrony (2013-08-24) blog.izs.me
MASHERY I/O DOCS - DOCS THAT ROCK (2013-08-27) www.mashery.com
JSON and XML (2013-09-03) developer.infoconnect.com
Learn how to find the Opportunity of Data at the 2013 Business of APIs Conference in San Francisco (2013-09-05) www.mashery.com
Apiary Is Growing (2013-09-17) blog.apiary.io
New API Blueprint available at Apiary (2013-10-02) blog.apiary.io
RAML - RESTful API modeling language (2013-10-02) raml.org
No more outdated API documentation! (2013-10-10) blog.apiary.io
How To Test REST API with API Blueprint and Dredd (2013-10-17) blog.apiary.io
APIs At The Heart of your Mobile App Strategy (2013-10-28) blog.akana.com
Designing APIs for the Internet of Things (IoT) (2013-10-30) www.apiacademy.co
More Thoughts on an API Commons (2013-11-10) www.3scale.net
The Human Aspects of API Design: An Interview with Apiarys Jakub Nesetril (2013-11-14) www.infoq.com
Jakub Nesetril, CEO of Apiary on Web APIs and Developer Experience (2014-01-28) www.infoq.com
Application Programming eXperience: It?s all about *X - Mobile Apps Stuff (2014-01-28) manfredbo.tumblr.com
A Practical? by D. Keith Casey Jr (2014-02-27) leanpub.com
FloridaSU Expands Innovation Lab with Cube 3D Printers (2014-02-28) www.3dsystems.com
API documentation made beautiful with Apiary.io (2014-02-28) www.itworld.com
APIs, Connectors and Integration Applications (2014-04-17) blogs.mulesoft.com
Toward a Lean API Strategy (2014-05-29) www.apiacademy.co
JSON vs simpleJSON vs ultraJSON (2014-06-02) blog.dataweave.in
API Manager ? Simple JAVA Client Access Example (2014-06-03) blogs.mulesoft.com
Wearables and Devices Will Drive a New Paradigm in Managing Clinical Data (2014-06-05) www.mashery.com
Happiness is a well-designed API | ZDNet (2014-06-06) www.zdnet.com
The Connected K-9 (2014-06-09) www.mashery.com
What is the ?Internet of Things? and how does it relate to APIs? (2014-06-13) www.mashery.com
New eBook: APIs and IT Rationalization (2014-06-16) apigee.com
Why You Should Care Netflix is Shuttering Its Public API (2014-06-18) blogs.mulesoft.com
Designing Irresistible APIs (2014-06-19) www.princesspolymath.com
What is a Developer Evangelist? (2014-06-23) www.mashery.com
API-Centric Data Architectures - Part II (2014-06-24) apigee.com
Hot off the press: 18Fs API Standards (2014-07-15) 18fblog.tumblr.com
Hot off the Press: 18F?s API Standards (2014-07-16) www.digitalgov.gov
The Real World Cup Winner: APIs (2014-07-16) blogs.mulesoft.com
Legos vs APIs ? Top Integration and API Articles of the Week (2014-07-18) blogs.mulesoft.com
HTTP Response Codes and You | OP3Nvoice (2014-07-23) clarify.io
Don?t just throw APIs at the problem! (2014-07-24) blogs.mulesoft.com
Upcoming Webinar ? Integrating Salesforce and SAP (2014-07-25) blogs.mulesoft.com
APIs: The Key to Surviving a Zombie Apocalypse? (2014-07-25) www.mashery.com
Best Practices REST API from Scratch - Introduction (2014-07-25) www.sitepoint.com
Introducing the Anypoint Platform for APIs (2014-07-30) blogs.mulesoft.com
Reaffirming Intel Services? Connection with Developers and Open Source at OSCON (2014-07-30) www.mashery.com
API Management 2.0: Empowering the Enterprise for the Third Industrial Revolution (2014-07-31) www.mashery.com
Four Big Mistakes In Your REST API Strategy (2014-08-04) blog.dreamfactory.com
Stop Talking About Hypermedia and REST - Start Building Adaptable APIs (2014-08-05) www.mashery.com
Building an easier on-ramp: Introducing the Anypoint Templates Library (2014-08-06) blogs.mulesoft.com
Healthcare APIs: Just What the Doctor Ordered (2014-08-07) www.mashery.com
Retail Industry APIs and API Management: Helping Us Shop Til? We Drop (2014-08-14) www.mashery.com
Integrating Mule ESB with .NET Based Rules Engines (2014-08-19) blogs.mulesoft.com
MuleSoft Summit Heads to Chicago New York (2014-08-20) blogs.mulesoft.com
A drive by review of the Uber API (2014-08-20) www.bizcoder.com
Creating Bottom Line Growth by Aligning APIs and Market Trends (2014-08-21) www.mashery.com
Bizcoder - A drive by review of the Uber API (2014-08-21) bizcoder.com
API Readiness: do you have what you need? (2014-09-25) blog.smartbear.com
WillowTree Apps Applies Service Virtualization to API Development (2014-09-25) www.programmableweb.com
Designing APIs for the Web (2014-09-25) tehparadox.com
(2014-09-26) www.futureinsights.com
REST APIthy: #ReadFielding (2014-12-02) rest-apithy.blogspot.ca
Constructing URLs the easy way (2014-12-03) www.bizcoder.com
Restlet Studio, the First Cross-Language IDE for APIs (2014-12-03) restlet.com
The Core of Your API (2014-12-23) www.windley.com
Connecting Our History At The Digital Public Library of America Using APIs And JSONLD (2015-01-06) apievangelist.com
Does One API Description Language Fit an Entire Enterprise (2015-01-06) blog.soa.com
Server Skeletons In Restlet Studio And APISpark (2015-01-06) apievangelist.com
Introducing the Organization Component in Codenvy (2015-01-22) blog.codenvy.com
Introducing @TwilioHelp: A Twitter Handle For Twilio Support (2015-01-23) www.twilio.com
Why you must design your private API in english API Handyman (2015-02-08) apihandyman.io
A Guide to REST API Design (2015-02-16) www.apiacademy.co
apiaryioapiblueprint Gitter (2015-02-17) gitter.im
Utilising API Blueprint in API Clients (2015-02-17) blog.apiary.io
Building A Multi Channel Support Desk with TaskRouter (2015-02-18) www.twilio.com
How API Description Languages Enable API IDEs (2015-02-18) www.programmableweb.com
Community Debates API Specification Alternatives (2015-02-18) www.infoq.com
Using Templates for Documentation Driven API Design (2015-02-19) nordicapis.com
Collaborators New External API (2015-02-19) blog.smartbear.com
API Best Practices The Wrap Up (2015-02-20) blogs.mulesoft.com
LucyBot Eliminates CrossLanguage Programming Necessity (2015-02-20) www.programmableweb.com
MuleSoft Releases RAML NET Parser Visual Studio Extension (2015-02-20) www.programmableweb.com
LucyBot Get your APIs consumers moving faster (2015-02-20) lucybot.com
Using Templates For Documentation Driven API Design (2015-02-21) nordicapis.com
A Guide to REST API Design API Academy (2015-02-21) www.apiacademy.co
My Brain Dump On An API Definition Fueled Life Cycle (2015-02-22) apievangelist.com
Metadesign The intersection of art design and computation (2015-02-24) radar.oreilly.com
What Makes an Agile API (2015-02-24) nordicapis.com
Bizcoder Dont Design A Query String You Will One Day Regret (2015-02-26) www.bizcoder.com
The beautiful API and the bestial backoffice API Handyman (2015-02-27) apihandyman.io
Hypermedia API maturity model Part I Hypermedianess (2015-02-28) apihandyman.io
Common Cases When Using SOAP Makes Sense (2015-03-02) nordicapis.com
Dropbox starts using POST and why this is poor API design (2015-03-02) evertpot.com
ApplicationLevel Profile Semantics ALPS (2015-03-02) tools.ietf.org
Metadesign The intersection of art design and computation OReilly Radar (2015-03-02) radar.oreilly.com
My API Design Research (2015-03-03) apievangelist.com
Dropbox Sparks Controversy With API Design Decision (2015-03-03) www.programmableweb.com
Apigee Product Highlight Video SmartDocs (2015-03-03) apigee.com
POST effyouthisistherighturl RESTful API Design (2015-03-04) blog.cloud-elements.com
(2015-03-04) apievangelist.com
We Need An Open Library Of The Most Common Utility API Implementations (2015-03-07) apievangelist.com
Targeting Some APIs In My Stack For House Cleaning And Maybe Some Design Iterations (2015-03-09) apievangelist.com
Ideal REST API design betim drenicas blog (2015-03-09) betimdrenica.wordpress.com
Facebook Applies Versioning Strategy to Marketing API (2015-03-10) www.programmableweb.com
Augmenting A Read Only API With AN External POST PUT And DELETE (2015-03-12) apievangelist.com
10 Usability Lessons for APIs (2015-03-14) www.linkedin.com
Designing a Web API (2015-03-16) restlet.com
Why Your APIs Need Design Help (2015-03-16) www.digitalgov.gov
20 API Design Tips to Stop Annoying Developers (2015-03-17) jergames.blogspot.com
The API Field of Dreams Build It Correctly and They Will Come (2015-03-18) www.developer.com
Contextual Help for APISpark Users (2015-03-19) restlet.com
I have my opinions on API design (2015-03-20) bryson3gps.wordpress.com
HTML6 APIs as Natural Friends (2015-03-21) blog.smartbear.com
APIs arent apps Make them as thin and light as possible (2015-03-23) www.infoworld.com
Tickets to Issues: Zendesk and JIRA API Integrations (2015-03-24) blog.cloud-elements.com
The ways of the API smartness (2015-03-28) apihandyman.io
eCommerce API Design The Good The Bad and The Etsy API (2015-03-30) cloud-elements.com
Bizcoder API Design Notes Smart Paging (2015-03-31) www.bizcoder.com
InfoQ eMag Web APIs From Start to Finish (2015-03-31) www.infoq.com
How to Decide How Many HTTP Status Codes Your API Needs (2015-04-02) www.programmableweb.com
JSON API Spec Goes Through The Hacker News Gauntlet (2015-04-06) www.programmableweb.com
In a REST world theres room for nonREST APIs (2015-04-07) www.programmableweb.com
Building Reusable REST API Services Part 3 of 4 (2015-04-08) blog.dreamfactory.com
418 Im a teapot and other bad API responses (2015-04-09) cloud-elements.com
Solving Dropboxs URL Problems (2015-04-10) www.bizcoder.com
Bizcoder Solving Dropboxs URL Problems (2015-04-10) www.bizcoder.com
API Part of the Creative Palette (2015-04-14) nordicapis.com
REST API design tips (2015-04-19) kwtrnka.wordpress.com
Introduction to Apiary Overview of Apiary and How to Create APIs (2015-04-20) www.developer.com
HTTP Verbs Demystified PATCH PUT and POST (2015-04-21) cloud-elements.com
The data the hypermedia and the documentation (2015-04-23) apihandyman.io
Api Design AntiPatterns (2015-04-25) www.slideshare.net
Understand about DELETE Verb in Web API RESTful Services using Data from Both Request Body As Well As URI (2015-04-28) www.codeproject.com
Making sense of customer feedback - Inside Intercom (2015-04-29) blog.intercom.io
Recommending Stack Overflow Questions with Lateral (2015-04-30) blog.lateral.io
The Role of the API Designer (2015-05-03) blog.apiary.io
Introducing the Qbox Help Center (2015-05-05) blog.qbox.io
Guest Post Why The API Pattern Is Broken And How We Can Fix It (2015-05-05) apievangelist.com
Nearly all web APIs get paging wrong (2015-05-08) vermorel.com
Do you really know why you prefer REST over RPC (2015-05-10) apihandyman.io
Several People Are Helping (2015-05-11) slackhq.com
A Guide to REST and API Design (2015-05-11) transform.ca.com
Pro tips: Got a quick question? Use Dropbox screenshots and comments (2015-05-12) blogs.dropbox.com
Azure preview portal support for Cloud Services (2015-05-13) azure.microsoft.com
Versioning APIs (2015-05-15) blog.clearbit.com
Restlet and SmartBear Partner to Deliver Restlet Studio Plugin for Ready API (2015-05-20) restlet.com
7 Important API Design Lessons (2015-05-21) nordicapis.com
Apigee adds some Swagger to API design (2015-05-21) www.pcadvisor.co.uk
Apigee API Studio Designing Testing and Sharing APIs (2015-05-21) www.infoq.com
Why Twitter is your most important support channel (2015-05-22) www.desk.com
Article From Doodles to Delivery An API Design Process (2015-05-26) www.infoq.com
RESTful API Design Part III Error Handling (2015-05-26) blog.cloud-elements.com
How to build APIs efficiently (2015-05-30) api-university.com
Article The Power of RAML (2015-06-02) www.infoq.com
Integrations are Hard Part II API Resources Search and Pagination (2015-06-03) cloud-elements.com
Why Not To Overlook API Planning And What To Do About It (2015-06-04) www.programmableweb.com
Top 5 Development Tips for a Killer API (2015-06-04) nordicapis.com
Visions Of My Perfect API Design Editor Using Electron (2015-06-04) apievangelist.com
Decoupling the Mind of the API Designer (2015-06-09) blog.apiary.io
New JSON API Specification Aims to Speed API Development (2015-06-10) www.programmableweb.com
Using API Definitions To Help API Providers With Their API Design Roadmap (2015-06-10) apievangelist.com
Splitting My Blog API Into Two Separate APIs For News And Analysis (2015-06-10) apievangelist.com
A Tale of Four API Designs Dissecting Common API Architectures (2015-06-11) nordicapis.com
Decoupling the Mind of the API Designer (2015-06-12) blog.apiary.io
Lessons learnt from shipping APIs for Microsofts cloud platform (2015-06-19) sriramk.com
Breaking Down Publication References With The Global Change Information System API (2015-06-23) apievangelist.com
The API Design Tooling I Have Included In My Research (2015-06-29) apievangelist.com
Why Its OK To Design Imperfect APIs (2015-06-30) www.programmableweb.com
API Design Considerations for The Internet of Things (2015-06-30) www.programmableweb.com
Tightening Up The Organizations That Are Included In My API Design Research (2015-06-30) apievangelist.com
The API Design Tooling I Have Included In My Research (2015-06-30) apievangelist.com
Tip of the week: Adding Help Center to your Mobile SDK (2015-07-07) www.zendesk.com
My API Design Research Distilled Down As Single PDF Guide (2015-07-07) apievangelist.com
Now in Production DELETE page (2015-07-08) blogs.msdn.com
My API Design Research Distilled Down As Single PDF Guide (2015-07-08) apievangelist.com
How To Design Great APIs With APIFirst Design and RAML (2015-07-10) www.programmableweb.com
HTTP Status Codes httpstatuses (2015-08-10) httpstatus.es
A Common Open Source API Design Editor Is Needed For API Service Providers (2015-08-14) apievangelist.com
API development startup Apiary raises 68M and launches a testing service VentureBeat Deals by Jordan Novet (2015-08-18) venturebeat.com
Resources Not Data (2015-08-21) www.windley.com
DTO engages with developers for API design mandate (2015-08-25) www.technologydecisions.com.au
Crafting and Publishing API Design Guide Shows That You Are Further Along In Your API Journey (2015-08-28) apievangelist.com
The API Design Guide Is Just The Beginning Of The Journey Better Get Started (2015-08-28) apievangelist.com
We Need an Open Abstraction Layer to Help Us Better Define and Design Our APIs (2015-08-28) apievangelist.com
A Quick Example Of An API Provider Putting Content Type Negotiation To Work (2015-08-31) apievangelist.com
REST in AEM by Roy Fielding (2015-09-11) www.slideshare.net
Architectural Styles for APIs SOAP REST and RPC (2015-09-13) api-university.com
There Is A Big Opportunity Right Now When It Comes To API Design Tooling (2015-09-13) apievangelist.com
Mozilla commits $1M to support free open-source software projects (2015-10-23) venturebeat.com
Mozilla Launches Open Source Support Program | The Mozilla Blog (2015-10-26) blog.mozilla.org
API Design Using Behavior Driven Development (2015-11-24) blog.smartbear.com
Designing Evolvable APIs for the Web Identification (2015-11-25) nordicapis.com
(2015-11-27) alpha.apievangelist.com
Daniel Jacobson on Ephemeral APIs and Continuous Innovation at Netflix (2015-11-28) www.infoq.com
Designing Evolvable APIs for the Web Formats (2015-12-08) nordicapis.com
Understanding HTTP content negotiation (2015-12-10) restlet.com
A Fun Way To Explore HTTP Status Codes With A Subway Map From Restlet (2015-12-13) dzone.com
Presentation Designfirst APIs in Practice (2015-12-16) www.infoq.com
REST Fest 2015 Glenn Block FiveInFive in REST Fest 2015 on Vimeo (2015-12-17) vimeo.com
Enhancing Your Apiary Workflow MSON Dredd Style Guides and More on Vimeo (2015-12-17) vimeo.com
inadarei Howto HTTP Caching for RESTful and Hypermedia APIs (2015-12-18) www.freshblurbs.com
A year of improving OpenStreetMap with map feedback (2016-01-05) www.mapbox.com
Web API A Solid Approach (2016-01-05) www.codeproject.com
Passing Json data to a RESTful WCF 4 service using JsonNet (2016-01-07) www.codeproject.com
Public GETs In Concert With Private POST PUT And DELETE For Your APIs (2016-01-08) apievangelist.com
API Design Inspiration on GitHub (2016-01-12) blog.apiary.io
How the VinTank Team Uses Slack (2016-01-12) tmrwengine.com
Six steps for Desk.com and Salesforce integration (2016-01-13) www.desk.com
RESTful ServiceDesign How to overcome the CRUDnature of the RESTstyle (2016-01-13) itblogs.stephanbauer.me
Apiaryio Now Features Swagger Support (2016-01-19) www.programmableweb.com
Paging in ASPNET Web API (2016-01-21) www.codeproject.com
Forums As Social Media: How To Use Customer Feedback (2016-01-22) en.blog.zyncro.com
Reverse Engineering APIs From The Common APIs Models We Know (2016-01-25) apievangelist.com
How we use Slack at BugHerd (2016-01-27) bugherd.com
Wise.io launches automated support replies for Salesforce and Zendesk (2016-01-27) venturebeat.com
How CloudRail Handles the Seven Deadly Annoyances of API Design (2016-01-29) cloudrail.com
an online tutorial with friends (2016-02-02) www.amundsen.com
Developer Feedback: We are Listening amp; Need Your Help with Alexa (2016-02-02) developer.amazon.com
Lessons From Training 1400 People in Web API Design (2016-02-02) launchany.com
REST essentials for the QuickBooks API (2016-02-04) developer.intuit.com
Blog Home The 10 Best Live Chat Apps for Faster Customer Support (2016-02-11) zapier.com
Sharing and saving your Web API design project in the cloud (2016-02-15) restlet.com
Introducing API Templates (2016-02-16) www.socketlabs.com
Using a Prototype as an API Product Specification (2016-02-16) sendgrid.com
Dear API Designer Are You Sure You Want to Return a Primitive (2016-02-17) dzone.com
Resolving the FrontendBackend API Design Conflict (2016-02-17) launchany.com
Why Github039s Scientist 10 Could Be Great for API Versioning (2016-02-17) www.programmableweb.com
Resolving the FrontendBackend API Design Conflict (2016-02-17) launchany.com
Twitter launches customer feedback tool and direct message deep links for businesses (2016-02-18) venturebeat.com
Badly versioned requests now generate errors (2016-02-21) blog.opencagedata.com
Presentation 5 AntiPatterns in Designing APIs (2016-02-23) www.infoq.com
Community Tip: Include end-user browser information via Help Center (2016-02-24) www.zendesk.com
The Ultimate Guide to Customer Support: A New Free Book From Zapier (2016-02-25) zapier.com
Freshdesk and GitHub: Tech your support to the next level (2016-02-25) blog.freshdesk.com
Interview John Sheehan on Web API Quality (2016-02-27) www.infoq.com
10 new Zendesk integrations for a jumpstart on better customer service (2016-02-29) www.zendesk.com
StopLight Launches Visual API Design Tools (2016-03-01) www.infoq.com
(2016-03-01) www.codeproject.com
Designing Web APIs with Restlet Studio (2016-03-04) restlet.com
API Design Challenges Competing Demands (2016-03-05) www.biske.com
3 Approaches to Monadic API Design in Haskell (2016-03-08) blog.pusher.com
Designing a Web API with Restlet Studio Visual API editor (2016-03-09) restlet.com
Dell Boomi Launches Revamped User Community (2016-03-09) blogs.boomi.com
Launching a Pingdom community (2016-03-10) royal.pingdom.com
Article One API Many Facades (2016-03-13) www.infoq.com
Designing APIs With Customers in Mind (2016-03-14) www.builtinaustin.com
Do My APIs Have The Skills They Need To Compete In A Voice And Bot Enabled World (2016-03-15) apievangelist.com
One API many facades (2016-03-16) restlet.com
Discover the attention surrounding URNs support for a new identifier (2016-03-18) www.altmetric.com
Join the Alexa Community On Hackster.io (2016-03-21) developer.amazon.com
Well wishes and warnings in the Web API (2016-03-21) medium.com
Tutorials from Twilio ? The new documentation experience from Twilio. (2016-03-21) www.twilio.com
Great APIs Have One Thing in Common (2016-03-22) everydeveloper.com
Get out your gardening tools?how to clean up your users, groups, and organizations (2016-03-24) www.zendesk.com
Freshdesk API v2.0 (2016-03-29) blog.freshdesk.com
A Tale of Two Chatbots Internet Ethics Views From Silicon Valley (2016-03-29) www.scu.edu
Quality API Design and Implementation through RepreZen and SmartBear (2016-03-30) www.reprezen.com
What Skills Do Your APIs Offer (2016-03-31) launchany.com
Screencast Design a web API from scratch with Restlet Studio (2016-04-01) restlet.com
RFC 7807 Problem Details for HTTP APIs (2016-04-04) tools.ietf.org
Customer Service 101: Four ways to keep customers happy (2016-04-05) www.desk.com
Segment adds third-party sources like Zendesk and Stripe to help companies truly understand customer experience (2016-04-06) venturebeat.com
What is a welldesigned API (2016-04-06) api-university.com
Twitter acquires employee feedback tool Peer (2016-04-08) venturebeat.com
Consumeroriented API Design (2016-04-12) api-university.com
Welcome to customer messaging at scale: Introducing Zendesk Message (2016-04-12) www.zendesk.com
How to Improve API Errors With Defensive Design (2016-04-16) www.programmableweb.com
Welcome to the Puppet Community Slack (2016-04-18) puppet.com
Build Better Mobile Apps Data and API Best Practices (2016-04-21) www.builtinchicago.org
Worlds First API Design Hackathon (2016-04-21) blog.apiary.io
Building a Better Developer Community: DevRelCon Takeaways (2016-04-22) www.jwplayer.com
Build a REST API with XML Payload (2016-04-22) dzone.com
Turning a community into evangelism helpers (2016-04-22) www.christianheilmann.com
API Names and Begging the Negatives (2016-04-22) dzone.com
The Relationship Between BDD and API Design (2016-04-23) dzone.com
REST API Design at Devoxx France (2016-04-25) restlet.com
What could be better? What needs to be added? Tell us, we can take it! - Tyk (2016-04-28) tyk.io
Never Put Secrets in URLs and Query Parameters (2016-04-29) www.fullcontact.com
HTTP Header Awareness Using The Link Header For Pagination (2016-05-02) apievangelist.com
Thinking About An API Proxy To Add Link Header To Each API Response (2016-05-03) apievangelist.com
Freshdesk Unveils New Version of its API (2016-05-04) www.programmableweb.com
HelpSite.io ? Generate a beautiful FAQ help site in minutes. (2016-05-09) helpsite.io
Facebook Messenger: The Future Of Customer Service? (2016-05-11) blogs.forrester.com
SMS: The New, Old Channel for Customer Service (2016-05-12) www.zendesk.com
Search your knowledge base quickly and easily with Algolia for Zendesk (2016-05-16) blog.algolia.com
Building a great API Lessons learned from working with dozens of REST APIs (2016-05-17) blog.bugsnag.com
Announcing Mobile Offline Support (2016-05-18) firebase.googleblog.com
A new source of customer feedback: Google Play and Zendesk (2016-05-18) www.zendesk.com
Come join the Firebase Slack community (2016-05-18) firebase.googleblog.com
RAMLing Again With API Workbench From Setup to Design (2016-05-19) dzone.com
Introducing a New and Improved Amazon Developer Forum (2016-05-19) developer.amazon.com
A Consumer of a Properly Designed RESTful API Is Writing to an Interface Not an Implementation (2016-05-20) dzone.com
Giving Consumers Greater Access to FCC Complaint Data (2016-05-24) www.digitalgov.gov
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The Basics of REST and RESTful API Development (2016-06-06) www.hongkiat.com
JSONLD Building Meaningful Data APIs (2016-06-09) dzone.com
Collecting Feedback to Improve User Experience (2016-06-09) blog.123contactform.com
Community Tip: Backup your Help Center articles with the ZenBackup app (2016-06-12) www.zendesk.com
How API First Design Could Have Avoided These Failures (2016-06-14) www.programmableweb.com
API Design in Nodejs with Express (2016-06-15) shop.oreilly.com
New FCC Comment System Debuts (2016-06-16) rbr.com
Why Your API039s EndUsage Context Matters To Great API Design (2016-06-21) www.programmableweb.com
Why Your API039s EndUsage Context Matters To Great Developer Experiences (2016-06-21) www.programmableweb.com
Three APIs Making the Case Against Building It Yourself (2016-06-29) everydeveloper.com
HTTPRPC 30 Released Announcement (2016-07-01) dzone.com
Product Hunt: Integrating Guru and Slack (2016-07-01) blog.getguru.com
3scale Supports Top 5 All-Time Troubleshooting Favorites (2016-07-04) dzone.com
Support from the Source: Getting Official Docker Support (2016-07-07) blog.docker.com
Scaling Your API Design Workflow (2016-07-10) blog.apiary.io
Presentation REST Considered Harmful (2016-07-12) www.infoq.com
Zendesk?s ?Automatic Answers? taps machine learning, AI to generate bot-style email responses (2016-07-13) techcrunch.com
API Errors Are First Class Citizens (2016-07-15) dzone.com
Tweet: RT @BetterCloud: [email protected] and BetterCloud: Taking a Unique Approach to Hackathons https://t.co/EmyQpo7wl2 https://t.co/q4QrdrsAmD (2016-07-19) twitter.com
Tweet: #Custserv should be about more than dealing with angry people. It should prevent them from becoming angry at all. https://t.co/UjleEstskv (2016-07-19) twitter.com
GitHub Microsoftapiguidelines Microsoft REST API Guidelines (2016-07-19) github.com
Microsoft Publishes REST API Guidelines 23 (2016-07-21) www.programmableweb.com
Microsoft REST API Guidelines Are Not RESTful (2016-07-21) www.infoq.com
Four ways you can tap your customer support to deliver an amazing customer experience (2016-07-26) www.desk.com
Citizen Feedback Matters: Treasury Launches Open Beta Site (2016-08-01) socrata.com
Guide to multilingual customer support (2016-08-02) blog.gengo.com
Getting Your REST is Important (2016-08-03) www.tibco.com
Restlet Studio 13 is out (2016-08-03) restlet.com
Help us make our Open States API even better (2016-08-05) sunlightfoundation.com
Shaming People for Not Being or Understanding REST Is Why We Have So Much Inconsistency in API Design (2016-08-09) dzone.com
Use of API Design and Management Policies (2016-08-11) dzone.com
Feedback Loop (2016-08-16) blogs.adobe.com
O Slack API How Do I Love Thee (2016-08-16) medium.com
API Design Building and Enforcing an Internal Style Guide (2016-08-16) nordicapis.com
OptoNews Tip Whats a RESTful API and why does it matter (2016-08-17) blog.opto22.com
What?s Your Support Stack? (2016-08-17) www.helpscout.net
Five Steps Before Developing a Smart Home Skill (2016-08-18) developer.amazon.com
Article Creating RESTful Services with T4 Based on Model and Interfaces (2016-08-19) www.infoq.com
Be Explicit with Your APIs Data (2016-08-20) spin.atomicobject.com
User Interface An Essential part of a Effective API design (2016-08-23) www.cioreview.com
RESTful APIs and MediaTypes (2016-08-26) akrabat.com
Take Customer Support on Social to the Next Level by Being Proactive (2016-08-29) blog.hootsuite.com
Internal API Design for Distributed Teams (2016-08-29) www.lullabot.com
Better API Design With Java 8 Optional (2016-08-30) dzone.com
Why Consistency Matters Across the Media Types Offered by an API (2016-08-30) www.programmableweb.com
Tweet: We are investigating an issue with our test results datastore. Please follow @RunscopeStatus or https://t.co/w6LnMxCcoJ for updates. (2016-08-30) twitter.com
OptoNews: New OptoForum ready now! (2016-08-31) blog.opto22.com
AWS Support - Business Support plan (2016-09-01) aws.amazon.com
Specref (2016-09-03) www.specref.org
JSON Version of Web Concepts (2016-09-03) webconcepts.info
How to sort API expand fields (2016-09-06) www.yiiframework.com
API Design Book Available Today (2016-09-07) api-university.com
Understanding The New Swift 3 API Design Guidelines (2016-09-07) blog.teamtreehouse.com
The Secret Sauce Behind Building an Elastic API (2016-09-07) www.streamingmedia.com
Restful API Design An Opinionated Guide (2016-09-08) dzone.com
RESTful Web API Design with Nodejs (2016-09-08) adobeland.wordpress.com
Introducing API Templates With Reusable System and Process APIs (2016-09-09) blogs.mulesoft.com
Maintaining API Working As A Software Engineer (2016-09-11) cvesters.wordpress.com
Crowdin Integration with Desk! (2016-09-14) blog.crowdin.com
These Four APIs Will Help You Personalize Customer Service (2016-09-14) www.programmableweb.com
The GitHub GraphQL API GitHub Engineering (2016-09-14) githubengineering.com
Learn API DevOps from the Experts Design Testing Deployment (2016-09-15) restlet.com
How to Take Your API From RPC to Hypermedia in 7 Steps (2016-09-15) www.programmableweb.com
Here comes GraphQL The Real Adam (2016-09-16) therealadam.com
RESTful Web Service With Example (2016-09-19) dzone.com
Understanding REST And RPC For HTTP APIs (2016-09-20) www.smashingmagazine.com
RPC vs REST is not in the URL (2016-09-20) www.bizcoder.com
There is No REST API (2016-09-20) blog.howarddierking.com
Evolution to RESTful with NoSQL Documents (2016-09-21) medium.com
Building your Zendesk workflow brick-by-brick (2016-09-22) www.zendesk.com
Salesforce Desk Integration (2016-09-22) blog.calltrackingmetrics.com
Salesforce Integration Enhancement (2016-09-22) blog.calltrackingmetrics.com
Apimint Rapidly Prototype APIs (2016-09-25) www.apimint.com
Sunlight at the 21st Century Neighborhoods Symposium How humanizing data will improve our communities (2016-09-26) sunlightfoundation.com
AWS Answers ? Architect More Confidently Effectively on AWS (2016-09-28) aws.amazon.com
Announcing the OpenSource beaR Library (2016-09-28) www.esa.doc.gov
What is API Design (2016-09-28) api-university.com
How to fix CORS problems Restlet We Know About APIs (2016-09-29) restlet.com
HTTP Status Trek REST Fest 2016 (2016-10-01) apihandyman.io
Metaphors of Big Data (2016-10-01) dismagazine.com
Software backward compatibility undocumented APIs and importance of history etc (2016-10-03) www.codeproject.com
Why to Prioritize Your API Strategy Before Your API Design (2016-10-04) www.programmableweb.com
A Web API ecosystem through featurebased reuse (2016-10-04) arxiv.org
Functional Augmented State Transfer FAST Architecture for Computationally Intensive Network Applications (2016-10-06) arxiv.org
Tweet: Route customer support tickets to an agent that speaks their language using Twilio SMS + the @IBMWatson Add-onhellip; https://t.co/0UvMtLffST (2016-10-06) twitter.com
Day 31 (2016-10-06) medium.com
Designing and documenting your API (2016-10-06) medium.com
Improving customer service with a real-life Traffic Light built using the Intercom API (2016-10-06) medium.com
Tweet Learn The importance of loose coupling in REST API design httpstcor7kuJ1KzIc httpstcowHUqOfBYPu (2016-10-06) twitter.com
Important update to the Zendesk DMARC policy (2016-10-07) www.zendesk.com
Introducing Google Customer Reliability Engineering (2016-10-10) cloudplatform.googleblog.com
swaggergistio Saving and Versioning Swagger definitions (2016-10-10) jordwalsh.com
Managing the Deluge of Atom Issues (2016-10-11) blog.atom.iohttp
Whole-team customer support (2016-10-11) medium.com
Developer updates: external apps, custom apps and more (2016-10-11) blog.freshdesk.com
Web App Next Stop In Our Software Journey REST Services Part III (2016-10-12) dzone.com
API Best Practices API Design (2016-10-12) medium.com
Struggling with code to optimize how you chain APIs for advanced data analytics (2016-10-13) community.havenondemand.com
API Best Practices API Design (2016-10-14) medium.com
The API problem (2016-10-15) medium.com
The problem with your self-service approach (2016-10-18) blog.freshdesk.com
API Usability Matters UX and CX is like DX and (2016-10-18) dret.typepad.com
AWS IoT Help Button (2016-10-18) spin.atomicobject.com
18F Content Guide - Address the user (2016-10-18) pages.18f.gov
From Good to Great API (2016-10-19) api-university.com
How businesses can improve the customer experience with machine learning (2016-10-19) www.zendesk.com
Designing better Web APIs Part I arefscom (2016-10-19) arefs.com
Introducing Seamless Source Control Integration With Bitbucket and SwaggerHub (2016-10-31) dzone.com
Introduction to APIFirst Design (2016-10-31) www.programmableweb.com
New ? Product Support Connection for AWS Marketplace Customers (2016-11-01) aws.amazon.com
Why I Dont Like UPDATE Methods In API Design (2016-11-02) www.bennadel.com
Building The LinkedIn Knowledge Graph (2016-11-02) engineering.linkedin.com
Introducing Zendesk Explore: your new home for actionable customer data (2016-11-07) www.zendesk.com
Announcing the New Apigee Edge Experience Apigee (2016-11-07) apigee.com
Fend off ?digital disrupters? with customer empathy (2016-11-09) www.zendesk.com
The Developer Feedback Loop (2016-11-09) dzone.com
OpenAPI GUI (2016-11-12) mermade.github.io
Swagger toolbox (2016-11-12) swagger-toolbox.firebaseapp.com
API Modeling A ZeroCode Way To a Designer API (2016-12-14) www.tibco.com
7 Secrets to Designing Alexa Skills (2016-12-14) dzone.com
Foundations of RESTful Architecture (2016-12-14) dzone.com
School of Support: Taking the Right Tone (2016-12-14) www.helpscout.net
Recent questions from the community (2016-12-14) blog.soundcloud.com
Incorporating audience feedback at scale (2016-12-14) www.niemanlab.org
New: Docker Images for Intercom SDKs (2016-12-15) medium.com
The conversational commerce hype is real (2016-12-16) blog.intercom.com
New: Docker Images for Intercom SDKs (2016-12-17) medium.com
API Design for C epub (2016-12-18) thywifyjudit.full-design.com
The Power of OpenClosed Principle (2016-12-19) dzone.com
Future of APIs (2016-12-19) medium.com
Modernizing Legacy PHP apps with APIs (2016-12-28) leanpub.com
Creating a Simple Android REST Client Using HTTPRPC (2016-12-29) dzone.com
Suggestions for improving Twitter (2016-12-30) boingboing.net
Beautiful Node APIs (2017-01-01) webapplog.com
DDD REST Domain Driven APIs for the Web (2017-01-02) www.infoq.com
Protobuf Alternative to REST for Microservices (2017-01-03) www.ensor.cc
On the Origins of APIFirst Companies (2017-01-04) blog.readme.io
Announcing the Duo Help Center Ticket Portal (2017-01-05) duo.com
zalandorestfulapiguidelines A model set of guidelines for RESTful APIs (2017-01-05) github.com
3 Ways to Make Your API Responses Flexible (2017-01-05) zapier.com
Building Your API for Longevity Part 1 SpecDriven Development (2017-01-06) www.nginx.com
Managing change with Slack’s Customer Success team (2017-01-11) slackhq.com
Signatures with PUT vs POST (2017-01-14) forums.asp.net
Looking for commonality among HTTP request APIs (2017-01-16) snarky.ca
Solutions Engineers: Advocating for the Customer (2017-01-19) blog.algolia.com
Customize your chat widget with the Web SDK (2017-01-23) www.zendesk.com
Designing a True REST State Machine (2017-01-31) nordicapis.com
Introducing Hull’s Intercom integration (2017-02-02) medium.com
API Design Collaboration tool (2017-02-02) devkraken.wordpress.com
Visualising complex APIs using API Map (2017-02-04) hackernoon.com
New integrations for you to discover (2017-02-07) medium.com
HTML APIs What They Are And How To Design A Good One (2017-02-07) newze.net
Use a Local API to Protect Global Methods in a Distributed Environment (2017-02-07) www.codeproject.com
The Simple Guide to HTTP Verbs PATCH PUT and POST (2017-02-08) dzone.com
Leveraging API Documentation for Customer Support (2017-02-08) blog.hitchhq.com
Intercom’s Jeff Gardner on keeping customer support personal at scale (2017-02-09) blog.intercom.com
An Overview of ExperienceBased API Integration Patterns (2017-02-10) dzone.com
Modeldriven RESTful API for CRUD and more (2017-02-14) www.codeproject.com
How efficient customer service affects your bottom line (2017-02-15) www.zendesk.com
ConsumerOriented API Design (2017-02-15) api-university.com
Implementing DomainDriven Design in PHP (2017-02-15) dzone.com
Article Untangling an APIfirst Transformation at Scale Lessons Learnt at PayPal Part 1 (2017-02-17) www.infoq.com
Writing OpenAPI Swagger Specification Tutorial Part 9 Extending the OpenAPI specification (2017-02-19) apihandyman.io
Text support: get it right the first time (2017-02-20) www.zendesk.com
Designing robust and predictable APIs with idempotency (2017-02-21) stripe.com
API update Scroll API Segments and rate limits (2017-02-22) medium.com
Customer service on Twitter is about to get more human (2017-02-22) thenextweb.com
API Design Guide Cloud APIs Google Cloud Platform (2017-02-22) cloud.google.com
New addresses, new community initiatives (2017-02-23) www.zendesk.com
API update: Scroll API, Segments and rate limits (2017-02-23) medium.com
REST over WebSockets instead of HTTP (2017-02-25) medium.com
Designing APIs With RAML (2017-03-01) dzone.com
Arent 301s 302s and Canonicals All Basically the Same (2017-03-03) moz.com
Tweet On my todo list for this week end adding the googlecloud API design guidelines to the httpstco7SladfsXcYhellip httpstcodBxrxEd7iN (2017-03-04) twitter.com
Google API Design Guide added to the API Stylebook (2017-03-05) apihandyman.io
Announcing the HyperTrack Community (2017-03-06) blog.hypertrack.com
Autocomplete and tooltips for variables are now live (2017-03-07) blog.getpostman.com
API Eventing Is The Next Big Opportunity For API Providers (2017-03-07) tyk.io
Two Forgotten Aspects to an API Design First Approach (2017-03-08) medium.com
4 Ways Your API Is Not Quite What I Want (2017-03-08) zapier.com
Two Forgotten Aspects to an API Design First Approach (2017-03-08) medium.com
Ultimate Guide to API Design (2017-03-08) blog.qmo.io
Is GraphQL The End of REST Style APIs (2017-03-09) nordicapis.com
Introducing the Intercom integration for Microsoft Teams (2017-03-14) blog.intercom.com
A Nice API Design Gem Strategy Pattern With Lambdas (2017-03-16) blog.jooq.org
How we managed to make our @Zendesk integration support 30 languages 🌍 (2017-03-16) blog.algolia.com
Breaking the glass – a way forward for Google Cloud (2017-03-17) redmonk.com
Introducing Muon (2017-03-18) daviddawson.me
RESTful SNMP Over HTTP Part III (2017-03-20) dzone.com
RESTful SNMP Over HTTP Part II (2017-03-20) dzone.com
BigCommerce uses Postman before a single line of code is written (2017-03-21) blog.getpostman.com
API design for machine learning software experiences from the scikitlearn project (2017-03-22) arxiv.org
API Design on the Scale of Decades (2017-04-04) nordicapis.com
Using field masks with Google APIs for partial response (2017-04-05) developers.googleblog.com
7 Tips for Developing Great APIs (2017-04-05) www.designnews.com
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ALM Rest API posting design steps (2017-04-06) community.hpe.com
API Design Standards With Andy Beier (2017-04-07) businessintelligence.com
The 5 Basic API Design Paradigms (2017-04-10) blog.cloudobjects.io
Keeping information flowing as you grow (2017-04-11) blog.intercom.com
Restlet Studio Supports RAML 10 API Specification (2017-04-12) www.programmableweb.com
Tweet Materia v07 is now available httpstcooPDC7PPxXt User Management Addon SendGrid ampamp mailjet Addons Permissions management (2017-04-12) twitter.com
Simplicity Utility x Data Success (2017-04-13) blog.mparticle.com
Join Backendless on Slack (2017-04-14) backendless.com
Building an API lessons learned the hard way part 2 (2017-04-19) medium.com
Microservices APIs and Swagger How They Fit Together (2017-04-19) dzone.com
Is Protobuf 5x Faster Than JSON Part 2 (2017-04-20) dzone.com
SOAP vs REST A Look at Two Different API Styles (2017-04-20) www.business2community.com
7 Tips for Designing a Better REST API (2017-04-20) www.kennethlange.com
How I fail developers – Taylor Singletary – Medium (2017-04-20) medium.com
Using field masks with update requests to Google APIs (2017-04-21) gsuite-developers.googleblog.com
Deliveroo API Design Guidelines added to the API Stylebook (2017-04-25) apihandyman.io
Introducing ProtocolOriented BDD in Swift for iOS Apps Part 1 (2017-04-25) dzone.com
What is the difference between API Design and API Architecture APIUniversity (2017-04-25) api-university.com
Tweet 7 Tips for Designing a Better REST API httpstco7QQsjLd33P (2017-04-25) twitter.com
Summarizing requests (2017-04-26) www.apiful.io
Manage your gRPC APIs with Google Cloud Endpoints (2017-04-26) cloudplatform.googleblog.com
gRPCWeb Moving past RESTJSON towards typesafe Web APIs (2017-04-27) spatialos.improbable.io
ResourceCentric API Calls Switching Up the Cloud Elements Hubs (2017-04-28) dzone.com
Codeship’s Slack Integration (2017-04-28) blog.codeship.com
API Mediation Why You Need an API Experience Layer (2017-05-01) nordicapis.com
Little rules for designing with data (2017-05-02) github.com
Google Cloud Launcher adds more container support (2017-05-03) cloudplatform.googleblog.com
Introducing the new Cloudflare Community Forum (2017-05-03) blog.cloudflare.com
REST API Industry Debate OData vs GraphQL vs ORDS (2017-05-03) www.progress.com
The two perspectives of API design (2017-05-03) restlet.com
Building for Builders Stripe039s 8 Tips for Designing APIs and Supporting Developers (2017-05-04) www.programmableweb.com
3 ways to achieve better self-service (2017-05-05) www.zendesk.com
Yelp Adds GraphQL Support to Fusion API Introduces Developer Beta Program (2017-05-05) www.programmableweb.com
Tweet: We#039;re hosting API Office Hours on Monday, May 8th at 1pm PST! You can register here: https://t.co/m6ofDLwOOp (2017-05-05) twitter.com
Tweet RT restlet The two perspectives of API design by apihandyman httpstcodM5qOjuSkp httpstcoEsquxdyEdn (2017-05-05) twitter.com
The two perspectives of API design (2017-05-06) restlet.com
8 Steps to Help Your API be Forward Compatible (2017-05-07) www.programmableweb.com
Putting gRPC multilanguage support to the test (2017-05-08) cloudplatform.googleblog.com
Oracle API Platform Cloud Enables Customers to Drive Business Transformation and DesignFirst (2017-05-10) www.prnewswire.com
Tweet: REST Anti-Patterns https://t.co/EC42OtetFw via @InfoQ (2017-05-10) twitter.com
The Future of Customer Support (2017-05-10) www.helpscout.net
Improving the customer experience (2017-05-15) www.zendesk.com
Open GitHub issues when API tests fail using Zapier : Assertible (2017-05-15) assertible.com
The four levels of consistency in API design (2017-05-18) restlet.com
API Design: Think First, Code Later (2017-05-20) cheesecakelabs.com
Introducing the Freshdesk Academy (2017-05-22) blog.freshdesk.com
Creating a customer service definition (2017-05-22) www.zendesk.com
Ticket deflection: the currency of self (2017-05-22) www.zendesk.com
The Resource Groups Tagging API Makes It Easier to List Your Resources by Using a New Pagination Parameter (2017-05-22) aws.amazon.com
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Did You Know We Have A Knowledge Base? (2017-05-23) www.threatconnect.com
REST API Sorting Paging and Filtering (2017-05-23) www.thrinacia.com
Sorting — Twitter Developers (2017-05-23) dev.twitter.com
Pagination, Filtering, and Sorting — API Working Group 0.0.1.dev223 documentation (2017-05-23) specs.openstack.org
API Lifecycle: Design Stage (Part 2 of 4) (2017-05-24) medium.com
A bulletproof guide to improve your onboarding (2017-05-25) blog.intercom.com
Instagram is just now offering support for sending links in direct messages (2017-05-25) www.theverge.com
Why you should follow the robustness principle in your APIs (2017-05-25) engineering.klarna.com
Robustness principle (2017-05-25) www.wikiwand.com
RFC 3117 (2017-05-25) tools.ietf.org
Recently posted on our blog at www.lunchbadger.com (2017-05-25) medium.com
Which wordlist endpoints would be useful for you? — API Developer Community (2017-05-27) forum.oxforddictionaries.com
Support automation: the next thing you’ll need to think about to scale your API (2017-05-27) blog.hitchhq.com
Discourse (2017-05-27) www.discourse.org
How Freshdesk uses Freshdesk (2017-05-29) blog.freshdesk.com
Taking the long view: agent life cycle (2017-05-29) www.zendesk.com
Accordion APIs How (2017-05-30) medium.com
Choosing Customer Service Metrics for your Company (2017-05-30) www.nicereply.com
Service (2017-05-30) www.bmc.com
The low (2017-05-30) www.zendesk.com
REST API Design Tips from Experience (2017-05-30) medium.com
Three Principles of API First Design (2017-06-02) medium.com
Customer Service Terms Everyone Should Know (2017-06-02) www.zendesk.com
QA for the Web : Assertible (2017-06-02) assertible.com
Keeping your word: the support SLA (2017-06-05) www.zendesk.com
Amazon API Gateway Enables Customization of Error Responses (2017-06-06) aws.amazon.com
Raise your ticket deflection ratio with smart self (2017-06-07) www.zendesk.com
HERE Launches Community Feedback Developer Tools (2017-06-08) medium.com
Transclude Preference for the HTTP Prefer Header (2017-06-09) rawgit.com
The Definitive Guide for building REST APIs (2017-06-10) medium.com
RESTful Services (2017-06-11) medium.com
REST API for Dummies: The Store Metaphor (2017-06-12) medium.com
How to implement a scalable support strategy for your API (2017-06-12) medium.com
Scenarios v3.3 Update (2017-06-12) medium.com
How to identify what you want from your online helpdesk (2017-06-13) blog.freshdesk.com
Let customers choose your business hours (2017-06-13) www.zendesk.com
API design fundamentals: usage driven design (2017-06-14) medium.com
The Supportive: You Don’t Need a Help Desk (2017-06-14) www.helpscout.net
Best Practices for API Error Handling (2017-06-15) nordicapis.com
Introducing the Triad: Pillars of Fanatical Support (2017-06-15) blog.rackspace.com
RESTful Services (2017-06-16) developers.redhat.com
Maximize customer service training (2017-06-19) www.zendesk.com
Twitter API: Cursoring (2017-06-19) medium.com
Periscope Data (2017-06-19) webflow-blog.periscopedata.com
4 Mantras for Designing Scalable APIs (2017-06-20) nordicapis.com
Introducing the Chunked Upload API (2017-06-20) medium.com
A Guide to Supporting Non (2017-06-20) www.nicereply.com
How video can enhance self (2017-06-21) www.zendesk.com
Machine learning: a new potential in customer service (2017-06-22) www.zendesk.com
Developing RESTful APIs with Kotlin (2017-06-22) medium.com
The Microservice Design Canvas (2017-06-22) www.apiacademy.co
10 Things I Hate About Your API — Amanda Folson (2017-06-22) medium.com
Receiving Feedback Like A Pro (2017-06-22) www.nicereply.com
FAQ (2017-06-23) www.zendesk.com
Building an API Support System (2017-06-24) medium.com
Swagger, the API Economy, REST, Linked Data, and a Semantic Web (2017-06-24) medium.com
New on Hitch: Your API profile, customized! (2017-06-28) medium.com
5 Benefits of Integrating HubSpot + Help Scout (2017-06-29) www.helpscout.net
Improving Customer Service with Amazon Connect and Amazon Lex (2017-06-30) www.allthingsdistributed.com
5 best practices for designing a knowledge base (2017-07-06) www.zendesk.com
Help Desk Tip: Speed Up Support with Simple Automations (2017-07-09) www.helpscout.net
Rackspace Launches Fanatical Support for Microsoft Azure Stack (2017-07-10) blog.rackspace.com
The consequences of bad customer service (2017-07-10) www.zendesk.com
Making it easier to integrate with Intercom (2017-07-11) medium.com
AI and Customer Service: Now (2017-07-11) www.nicereply.com
Introducing Zapier Issues: Your Product Development Partner (2017-07-11) zapier.com
Insights From the Stack Overflow 2017 Developer Survey (2017-07-14) nordicapis.com
Why we use Intercom in Bounty? How we used Intercom API to cut Intercom expenses. (2017-07-14) medium.com
I Answered 99 Stack Overflow Questions and Now 2 Million Developers Know About My Product (2017-07-14) medium.com
It’s Time to Rethink the Value of “Support” (2017-07-19) blogs.cisco.com
Knowledge management is power—and empowering (2017-07-19) www.zendesk.com
How will artificial intelligence assist customer service agents? (2017-07-21) www.zendesk.com
Design Your Knowledge Base Like a Product (2017-07-24) www.helpscout.net
Increase useful live chat requests on your website (2017-07-27) www.zendesk.com
Rackspace Interns Take Fanatical Support to the Assistance League (2017-07-31) blog.rackspace.com
Fanatical Support for AWS — A Mid (2017-08-01) blog.rackspace.com
Office Hours (2017-08-01) flowingdata.com
Scaling real (2017-08-01) www.zendesk.com
How to get customer feedback: 3 methods (2017-08-02) www.zendesk.com
Chatbots for business: a new support standard (2017-08-03) www.zendesk.com
Shiny new things in the Intercom Conversations API (2017-08-04) medium.com
Be a better listener (2017-08-07) www.zendesk.com
Announcing Operator: the bot for better customer experiences (2017-08-09) blog.intercom.com
The science behind satisfaction prediction (2017-08-09) www.zendesk.com
Outsourcing Support the Right Way (2017-08-09) www.helpscout.net
Monitor Stack Overflow activity directly into Slack (2017-08-10) medium.com
Integrating Service Tickets to Elevate IT Operations (2017-08-10) www.bmc.com
The Future of Customer Service and AI (2017-08-15) www.nicereply.com
Sales and support: acquiring customers (2017-08-23) www.zendesk.com
Rackspace to Deliver Fanatical Support for VMware Cloud on AWS (2017-08-28) blog.rackspace.com
Operation integration (2017-08-31) www.zendesk.com
What messaging means for the future of customer care (2017-09-01) techcrunch.com
Most frequent how (2017-09-04) flowingdata.com
The ROI of empowered agents (2017-09-06) www.zendesk.com
Shaving down ticket volume with Answer Bot (2017-09-07) www.zendesk.com
Why chatbots won’t necessarily replace humans (2017-09-11) www.zendesk.com
Your Trusted Cloud Advisor: the Rackspace Dedicated Architect (2017-09-13) blog.rackspace.com
Improved developer reporting: Integration Health page updates (2017-09-14) blog.siftscience.com
The Truth About AI in Customer Service (2017-09-20) www.helpscout.net
Intercom Extension for TeamSQL (2017-09-22) medium.com
New additions to the Apps Marketplace (2017-09-28) www.zendesk.com
Stack2Slack: a Slack bot written in Go to monitor StackOverflow tags (2017-10-02) dunglas.fr
How Zendesk customers benefit from self (2017-10-02) www.zendesk.com
Delivering Amazing Customer Service While Drinking Through a Fire Hose (2017-10-04) www.helpscout.net
Geckoboard conquers global support with data (2017-10-09) www.zendesk.com
Important: Changes to Events data in the Intercom API (2017-10-16) medium.com
How to: Send HTML emails with the Intercom Conversations API (2017-10-20) medium.com
Grading the Customer Service of Cryptoexchanges on the Bitcoin Gold Hard Fork. (2017-10-24) medium.com
Support beyond tickets (2017-10-31) www.zendesk.com
An integration investigation (2017-10-31) www.zendesk.com
Meet Sophie: the Scholar of Support Engineering (2017-11-03) blog.siftscience.com
What we’re learning from Answer Bot (2017-11-06) www.zendesk.com
Raising the bar as a customer support leader (2017-11-07) www.zendesk.com
Tips from GitHub, Vol 1: Customer Service is King (2017-11-07) medium.com
What if language wasn’t a barrier for customer support? (2017-11-08) www.zendesk.com
Uber now has a super secret customer support club (2017-11-08) mashable.com
Uber is testing 24/7 hotline support for its most frequent riders (2017-11-09) www.theverge.com
Why it’s worth having your own branded community (2017-11-13) www.zendesk.com
5 Reasons Why Customers Swear by Support Services (2017-11-20) blogs.cisco.com
What It Means To Have A Full Spectrum API (2017-11-28) nordicapis.com
An Introduction to Using API for Customer Support Magic (2017-11-28) www.nicereply.com
Did somebody say… new integrations? (2017-11-29) www.zendesk.com
API Hospitality is a DevEx value (2017-12-19) medium.com
Developing a Habit of Proactive Customer Service (2017-12-20) www.nicereply.com
Bot + Human Hybrid: The New Era of Customer Support (2017-12-22) medium.com
Using Intercom’s APIs to tag every conversation before a ticket is closed (2018-01-14) medium.com
Scammers guide callers to fake tech support using a Chrome API exploit (2018-02-08) www.kitguru.net
A beginners guide to exporting Intercom conversations with the Conversations API (2018-02-08) medium.com
Time to build a support operations team (2018-02-15) www.zendesk.com
Mozilla’s Secret Sauce to Customer Success Lies in Community (2018-02-18) blog.freshdesk.com
Real (2018-02-22) aws.amazon.com
Google now previews Stack Overflow answers directly in Search (2018-03-12) thenextweb.com
The Definition of Customer Service in 2018 (2018-03-21) www.nicereply.com
Automation idea for intercom events (2018-03-24) medium.com
Introducing Content Cues for Zendesk Guide Enterprise (2018-04-03) www.zendesk.com
Introducing Guide Enterprise (2018-04-03) www.zendesk.com
Moving Historical Helpdesk Data to Freshdesk Shouldn’t be a Nightmare (2018-04-16) blog.freshdesk.com
New Zendesk research: how to go omnichannel (2018-07-12) www.zendesk.com
What’s the Difference Between Customer Support and Customer Success? (2018-07-24) pinkflamingo.helpscout.net
A Guide to Building a Kickass Knowledge Base (2018-08-01) blog.freshdesk.com
Code n00b: How to Answer Stack Overflow Questions Without Being a Jerk (2018-08-17) thenewstack.io
Help for Terraform Provider Developers (2018-08-27) www.hashicorp.com
Dos and Don’ts of Designing Chatbot Conversations (2018-08-29) blog.freshdesk.com
Tips for a Compelling Chatbot Customer Experience (2018-09-03) blog.freshdesk.com
The Basics of the VA API Feedback Loop (2018-09-21) dzone.com

If you think there is a link I should have listed here feel free to tweet it at me, or submit as a Github issue. Even though I do this full time, I'm still a one person show, and I miss quite a bit, and depend on my network to help me know what is going on.