Support Blog Posts From API Evangelist

These are the blog items I've written over the last decade when it comes to my Support resarch, providing the short form of my research across the API industry.

The Complexity of API Discovery (07-01-2019)
The API Journey (11-23-2018)
API Evangelist API Lifecycle Workshop on API Design (10-11-2018)
API Evangelist API Lifecycle Workshop on API Discovery (10-11-2018)
API Evangelist And Streamdata.io API Lifecycle Workshops (10-08-2018)
API Developer Outreach Research For The Department of Veterans Affairs (09-28-2018)
Providing Minimum Viable API Documentation Blueprints To Help Guide Your API (09-13-2018)
An API Value Generation Funnel With Metrics (09-07-2018)
The Path To Production For Department of Veteran Affairs (VA) API Applications (09-07-2018)
The Basics Of The VA API Feedback Loop (09-04-2018)
Reviewing The Department Of Veterans Affairs New Developer Portal (08-28-2018)
My API Lifecycle Checklist And Scorecard (07-12-2018)
VA API Landscape Analysis and Roadmapping Project Report (06-18-2018)
API Lifecycle Seminars In New York City (05-15-2018)
Constraints Introduced By Supporting Standardized API Definitions and Schema (05-08-2018)
My Response To The VA Microconsulting Work Statement On API Landscape Analysis (04-17-2018)
68 Stops In A Comprehensive API Strategy Transit Map (03-16-2018)
Imagine A Mock Only API Development Reality (03-08-2018)
Where Do We Start The API Conversation At Our Large Organization? (03-07-2018)
Capital One DevExchange Provides An Important Banking API Blueprint (03-06-2018)
The Business of Running Government As A Microservices Platform (02-28-2018)
Three Areas I Would Like To Cover When We Sit Down For An API Consulting (02-27-2018)
Round Two Of The Department of Veterans Affairs Lighthouse Platform RFI (02-24-2018)
What Is Open Banking In The UK? (02-21-2018)
API Transit Basics: Support (01-16-2018)
"API Transit Basics: SDKs\t" (01-12-2018)
The Metropolitan Transportation Authority (MTA) Bus Time API Supports Service (01-11-2018)
Some Of The Thinking Behind The Protocols Used By Kafka (01-10-2018)
We Are Not Supporting OpenAPI (fka Swagger) As We Already Published Our Docs (01-10-2018)
Generating Revenue From The Support Of Public Data Using APIs (01-09-2018)
Narrowing In On My API Governance Strategy Using API Transit To Map Out PSD2 (12-04-2017)
API Deployment Is About Publishing Them Wherever They Are Needed (11-29-2017)
I Added A Taxonomy API To Support The Human Services Data API (HSDA) (11-13-2017)
I Can Keep Evangelizing The Same API Stories For The Next Decade In Government (11-10-2017)
My Response On The Department Of Veterans Affairs (VA) RFI For The Lighthouse (10-26-2017)
The API Portal Outline For A Project I Am Working On (10-24-2017)
The Basics Of API Management (10-16-2017)
The gRPC Meetup Kit (10-11-2017)
Looking At The 37 Apache Data Projects (10-03-2017)
Looking At Facebook Blueprint As I Study API Training Programs (08-22-2017)
The 85 Stops Along The API Lifecycle That I Track On (08-16-2017)
Some Microservice Thoughts Around My Human Services API Work (08-14-2017)
API Platform FAQ And QA Responsibility (08-14-2017)
The Plivo Support Portal And Knowledge Base (07-20-2017)
The Support Elements Of Your API Service Level Agreement (06-08-2017)
The Depth And Dimensions Of Monitoring API Operations (06-02-2017)
Heavier Investment In API Training Will Be Necessary (06-01-2017)
Studying How Providers Are Supporting Batch API Requests (05-17-2017)
Simple APIs With Jekyll And Github With Data Managed Via Google Spreadsheets (05-10-2017)
The List Of API Signals I Track On In My API Stack Research (05-09-2017)
Where Do I Start With APIs? Your Existing Software Usage! (04-28-2017)
A View Of The API LIfecycle From James Higginbotham (04-28-2017)
Wearing My Tech Vendor Hat When It Comes To Public Data (04-27-2017)
How I Can Help Make Sure Your API Is Ready For Use (04-21-2017)
How I Can Help Make Sure Your API Is Ready For Use (04-21-2017)
Google Support Buttons (03-20-2017)
The Relationship Between Dev Relations And Support (03-15-2017)
From Awareness, Observability, To API Ratings (03-09-2017)
A Framework For Our All Day API Discussion (03-08-2017)
Trying To Define API Awareness (02-16-2017)
API Life(middleware)Cycle API (02-14-2017)
Learning The Dimensions Of The DJI Drone SDKs And APIs (10-26-2016)
How Do We Keep The Fire Alive In API Space? (10-19-2016)
All The Right Channel Icons In Support Of Your API Platform (10-18-2016)
My Forkable Minimum API Portal Definition (09-19-2016)
The General Bikeshare Feed Specification (09-13-2016)
API Patent Search As Way To Discover Companies Who Are Doing APIs (09-02-2016)
The Ways That API Providers Are Using Twitter (08-30-2016)
Using Anchors In Your FAQ And Other API Support Pages (08-26-2016)
Providing Additional Support Options For Your API In Your Twitter Bio (08-18-2016)
The Support Flow Over At The Microsoft Excel API (08-17-2016)
The Month At A Glance, Road Map, Support, And The Recent Posts For Your API Platform (04-30-2016)
API Providers & Consumers Keeping In Touch Is How You Can Set The Right Tone For An API Community (04-26-2016)
Slack Meets The Minimum Viable API Platform Requirements (04-25-2016)
Sizing Up The i.Materialise 3D Printing API With My Minimum Viable API Operations Definition (04-21-2016)
Some Of The Common Building Blocks Of API Deprecation (04-13-2016)
Do You Have All The Links To Pricing, TOS, And Other Critical Info For The APIs You Depend On? (04-11-2016)
My API Life Cycle Research From Design To Deprecation (04-08-2016)
I Have An API, Now I Need Some Help to Identify What Is Needed To Manage My API Presence (04-07-2016)
I Have An API Deployed, And A Base Presence Established, What Can I Do To Help Me Get The Word Out? (04-07-2016)
Gathering My Thoughts About Open Referral And The Human Services API (03-31-2016)
I Am Hearing A Lot More Talk About Restricting Free And Freemium Tiers Of API Access (03-22-2016)
What I Am Seeing As A Minimum Viable Bot Presence (03-22-2016)
Sucked Into The World Of Bots And APIs (03-21-2016)
What Is APIs.json? And What Is Next For the API Discovery Format? (02-25-2016)
Adopta.Agency ClinicalTrials.gov Data And API (02-24-2016)
Breaking Out API Support Into A Separate Research Area (01-29-2016)
My Stance On APIs And Patents (01-27-2016)
Thinking About The Monetization Layer For Public Data (01-03-2016)
Minimum Viable API Service Provider Blueprint (12-07-2015)
Expanding My API Partner Research Into Its Own Project (11-02-2015)
How Are We Going To Create The Standard And Poors And Moodys For The API Economy? (10-31-2015)
Where Do I Start With The Storytelling Drumbeat For Our API? (10-26-2015)
Using Existing Online Forums vs Developing Your Own To Support API Operations (07-21-2015)
Initial Thoughts Around Monetization For An API Deployment Service (06-19-2015)
Comparison of Automatic API Code Generation Tools For Swagger (06-06-2015)
Weekly API.Report For May 11th, 2015 (05-11-2015)
The Legal Side of Healthcare APIs (05-04-2015)
Weekly API.Report For April 27th, 2015 (04-28-2015)
Weekly API.Report For April 13th, 2015 (04-13-2015)
My Minimum Viable API Footprint Definition (04-10-2015)
Weekly API.Report For April 6th, 2015 (04-06-2015)
APIs.json As A Distributed Transport Layer For The API Economy (03-18-2015)
Weekly API.Report For March 16th, 2015 (03-16-2015)
@Broadcom, I Am Going To Need Your Switches To Support Virtualized Containers So I Can Deploy My Own APIs Too (03-10-2015)
Ask The Stack When You Need API Support (03-09-2015)
Weekly API.Report For March 2nd, 2015 (03-02-2015)
APIMATIC Code-Generation-as-a-Service Has Built-In Support For API Commons Manifest (02-08-2015)
Why Would You Ever Give Students API Access To The Student Information System (SIS), And Let Them Build Un-Sanctioned Apps That We Will End Up Having To Support? (01-31-2015)
Developer Support With Google Helpouts (01-07-2015)
Sales, Onboarding And Support In A Self-Service API World (11-17-2014)
My Continued Support As Signer Of Oracle v Google Amicus Brief From EFF (11-10-2014)
Moving Elasticsearch Into API Management With New API Security And Access Features (11-04-2014)
New API Management Providers: Clean, Modern API Portals With ReadMe (11-03-2014)
I Need Help To Make Sure The Dept. of Agriculture Leads With APIs In Their Parks and Recreation RFP (10-16-2014)
Explaining My Work Around APIs In Higher Education To Institutions (08-28-2014)
The API Focused Dev Shop (08-20-2014)
Where The Good IPAs Are In Chicago While At API Strategy And Practice In September (08-09-2014)
Getting To Know Markus Lanthaler For The API Craft 2014 Detroit Hypermedia Panel (07-27-2014)
Getting To Know Mike Amundsen For The API Craft 2014 Detroit Hypermedia Panel (07-24-2014)
Chief Data Officer Needs To Make The Department Of Commerce Developer Portal The Center Of API Economy (07-15-2014)
"An API Definition As The Truth In The API Contract" (07-15-2014)
Evolving How We Approach The API Lifecycle With APIMatic (07-07-2014)
Netflix Finally Shutters Support For Public API (06-15-2014)
The edX API (06-09-2014)
Another Strong API Implementation In Federal Government With OpenFDA (06-04-2014)
The Levers, Dials, And Switches For Your Participation In The API Economy (04-10-2014)
50 Building Blocks Of The API Economy (04-03-2014)
Politics of APIs (03-17-2014)
Which Building Blocks Should I Use As Part Of My API Support Strategy (03-11-2014)
Some Of The Common Building Blocks of Payment APIs (03-05-2014)
10 API Commandments for Providers (01-31-2014)
An API Evangelist Review Of Your API (12-12-2013)
University of California Student Senate Submits Bill Stating Student Information Systems Must Have API (11-21-2013)
PHP Libraries For Smithsonian API to Support Hackathon This Weekend (11-15-2013)
Baseline for Federal Government Open Data and API Portals (09-02-2013)
How Much Do You Spend Attracting and Supporting Freemium API Developers? (05-02-2013)
I Support You Adria Richards (03-21-2013)
Incentivize API Developers With A Mozilla Open Badge Program (03-19-2013)
API Pricing On Complexity, Speed and Support At Apicultur (03-04-2013)
I Want An API (03-02-2013)
From ETL to API Reciprocity, Looking at 20 Service Providers (02-28-2013)
75 Features From Across 31 BaaS Providers (02-26-2013)
Which BaaS Pricing Model Is Better? (02-07-2013)
Digital Strategy: 20 Federal Agencies, 76 data API and 75 Mobile API Initiatives (01-19-2013)
APIphany Adds Support for Github, Facebook and Twitter in all API Developer Portals (12-16-2012)
146 Planned APIs from 19 Federal Depts and Agencies as Part of their Digital Strategy (08-30-2012)
Disqus Uses Twitter #HashTag to Support Developer FAQs (08-02-2012)
University Information Services with APIs (05-29-2012)
Deploy and Manage a RESTful API with CodeIngiter and 3Scale (09-05-2011)
"Genability API Review" (06-18-2011)
"Factual API Review" (06-17-2011)
Layer 7 Technologies Launches New API Portal (06-17-2011)
"New API Management Platform Players" (06-17-2011)
API Tools & Service Providers (06-13-2011)
"Qwerly API Review" (05-29-2011)
"Internal Adoption Can Boost Support for your API" (04-28-2011)
Research: 3D Printing and Manufacturing with Google (04-25-2011)
"Phaxio API Review" (04-23-2011)
Freshbooks API Review (04-13-2011)
"Netflix API Review" (03-29-2011)
API Idea Management with Google Moderator (03-18-2011)
Google APIs Now Support SSL (03-16-2011)
Brand API Starter - Supporting Product Data (03-09-2011)
Brand APIs - Start with the Basics (03-09-2011)
OpenTok API Review (02-08-2011)
Module Exposes Drupal Resources as RESTful API (01-29-2011)
Stack Oververflow API Review (01-20-2011)
Amazon Web Services Enhances Premium Support (01-10-2011)
Google Maps API Review (12-12-2010)
Infochimps API Review (12-10-2010)
Evernote API Review (12-09-2010)
Amazon S3 API Review (10-29-2010)
Amazon EC2 API Review (10-27-2010)
USA Today API Review (10-27-2010)
Paypal API Review (10-12-2010)
Skype API Review (10-12-2010)
Google Documents List API Review (10-12-2010)
Google Apps Supports OAuth (10-12-2010)
Yahoo Answers API Review (10-12-2010)
Digg API Review (10-11-2010)
3Scale API Services (10-10-2010)
Scribd Review (10-07-2010)
Understanding More About The Web Communications Platform Respoke (11-30--0001)
Weekly API.Report For May 4th, 2015 (11-30--0001)
"The Secret to Amazons Success--Internal APIs" (11-30--0001)
Setting a Precedent When Charging for High Volume Access to Government APIs (11-30--0001)
A Review of The CallFire Communication Platform (11-30--0001)

You can find all of the blog posts I have written over at the main API Evangelist site, these are mean to just be for providing easy access to what I've written when it comes to Support.

Curated Support News

These are the news items that I have curated during the monitoring of the API space that have some relevance to the Support conversation and I wanted to include in my research. I am using all of these links to better understand how the space is defining not just their APIs, but their schema, and other moving parts of their API operations.

Tweet: We're hosting API Office Hours on Monday, May 8th at 1pm PST! You can register here: https://t.co/m6ofDLwOOp (05-05-2017)
3 ways to achieve better self-service (05-05-2017)
Building for Builders: Stripe's 8 Tips for Designing APIs and Supporting Developers (05-04-2017)
Google Cloud Launcher adds more container support (05-03-2017)
Introducing the new Cloudflare Community Forum (05-03-2017)
Codeships Slack Integration (04-28-2017)
How I fail developers Taylor Singletary Medium (04-20-2017)
Join Backendless on Slack (04-14-2017)
Keeping information flowing as you grow (04-11-2017)
Breaking the glass a way forward for Google Cloud (03-17-2017)
How we managed to make our @Zendesk integration support 30 languages (03-16-2017)
Introducing the Intercom integration for Microsoft Teams (03-14-2017)
Announcing the HyperTrack Community (03-06-2017)
API update: Scroll API, Segments and rate limits (02-23-2017)
New addresses, new community initiatives (02-23-2017)
Customer service on Twitter is about to get more human (02-22-2017)
Text support: get it right the first time (02-20-2017)
How efficient customer service affects your bottom line (02-15-2017)
Intercoms Jeff Gardner on keeping customer support personal at scale (02-09-2017)
Leveraging API Documentation for Customer Support (02-08-2017)
Leveraging API Documentation for Customer Support (02-08-2017)
New integrations for you to discover (02-07-2017)
Introducing Hulls Intercom integration (02-02-2017)
Customize your chat widget with the Web SDK (01-23-2017)
Solutions Engineers: Advocating for the Customer (01-19-2017)
Managing change with Slacks Customer Success team (01-11-2017)
Announcing the Duo Help Center Ticket Portal (01-05-2017)
Suggestions for improving Twitter (12-30-2016)
New: Docker Images for Intercom SDKs (12-17-2016)
The conversational commerce hype is real (12-16-2016)
New: Docker Images for Intercom SDKs (12-15-2016)
Incorporating audience feedback at scale (12-14-2016)
Recent questions from the community (12-14-2016)
School of Support: Taking the Right Tone (12-14-2016)
Fend off ?digital disrupters? with customer empathy (11-09-2016)
The Developer Feedback Loop (11-09-2016)
Introducing Zendesk Explore: your new home for actionable customer data (11-07-2016)
New ? Product Support Connection for AWS Marketplace Customers (11-01-2016)
How businesses can improve the customer experience with machine learning (10-19-2016)
18F Content Guide - Address the user (10-18-2016)
AWS IoT Help Button (10-18-2016)
The problem with your self-service approach (10-18-2016)
Managing the Deluge of Atom Issues (10-11-2016)
Whole-team customer support (10-11-2016)
Developer updates: external apps, custom apps and more (10-11-2016)
Introducing Google Customer Reliability Engineering (10-10-2016)
Important update to the Zendesk DMARC policy (10-07-2016)
Improving customer service with a real-life Traffic Light built using the Intercom API (10-06-2016)
Tweet: Route customer support tickets to an agent that speaks their language using Twilio SMS + the @IBMWatson Add-on… https://t.co/0UvMtLffST (10-06-2016)
AWS Answers ? Architect More Confidently & Effectively on AWS (09-28-2016)
Building your Zendesk workflow brick-by-brick (09-22-2016)
Salesforce Desk Integration (09-22-2016)
Salesforce Integration Enhancement (09-22-2016)
Crowdin Integration with Desk! (09-14-2016)
These Four APIs Will Help You Personalize Customer Service (09-14-2016)
AWS Support - Business Support plan (09-01-2016)
OptoNews: New OptoForum ready now! (08-31-2016)
Tweet: We are investigating an issue with our test results datastore. Please follow @RunscopeStatus or https://t.co/w6LnMxCcoJ for updates. (08-30-2016)
Take Customer Support on Social to the Next Level by Being Proactive (08-29-2016)
What?s Your Support Stack? (08-17-2016)
Feedback Loop (08-16-2016)
Help us make our Open States API even better (08-05-2016)
Guide to multilingual customer support (08-02-2016)
Citizen Feedback Matters: Treasury Launches Open Beta Site (08-01-2016)
Four ways you can tap your customer support to deliver an amazing customer experience (07-26-2016)
Automated Decision Making Comes of Age (07-23-2016)
How to manage your Slack channels (07-22-2016)
Tweet: #Custserv should be about more than dealing with angry people. It should prevent them from becoming angry at all. https://t.co/UjleEstskv (07-19-2016)
Tweet: RT @BetterCloud: [email protected] and BetterCloud: Taking a Unique Approach to Hackathons https://t.co/EmyQpo7wl2 https://t.co/q4QrdrsAmD (07-19-2016)
Zendesk?s ?Automatic Answers? taps machine learning, AI to generate bot-style email responses (07-13-2016)
Support from the Source: Getting Official Docker Support (07-07-2016)
3scale Support's Top 5 All-Time Troubleshooting Favorites (07-04-2016)
Product Hunt: Integrating Guru and Slack (07-01-2016)
An easier way to get help using Slack (06-23-2016)
New FCC Comment System Debuts (06-16-2016)
Community Tip: Backup your Help Center articles with the ZenBackup app (06-12-2016)
Collecting Feedback to Improve User Experience (06-09-2016)
Giving Consumers Greater Access to FCC Complaint Data (05-24-2016)
Introducing a New and Improved Amazon Developer Forum (05-19-2016)
A new source of customer feedback: Google Play and Zendesk (05-18-2016)
Announcing Mobile Offline Support (05-18-2016)
Come join the Firebase Slack community (05-18-2016)
Search your knowledge base quickly and easily with Algolia for Zendesk (05-16-2016)
SMS: The New, Old Channel for Customer Service (05-12-2016)
Facebook Messenger: The Future Of Customer Service? (05-11-2016)
HelpSite.io ? Generate a beautiful FAQ & help site in minutes. (05-09-2016)
Freshdesk Unveils New Version of its API (05-04-2016)
The Month At A Glance, Road Map, Support, And The Recent Posts For Your API Platform (04-30-2016)
What could be better? What needs to be added? Tell us, we can take it! - Tyk (04-28-2016)
API Providers & Consumers Keeping In Touch Is How You Can Set The Right Tone For An API Community (04-26-2016)
Content That Lives On When You Invest In The Right API Stories, Training, and Guides (04-26-2016)
Using My APIs.json Annotation Tool To Drive An API Design Conversation Via Github Issues (04-23-2016)
Building a Better Developer Community: DevRelCon Takeaways (04-22-2016)
Turning a community into evangelism helpers (04-22-2016)
Welcome to the Puppet Community Slack (04-18-2016)
Making The Right First Impression With Your API Developer Signup Email (04-15-2016)
Providing An Approved Developer Catalog For Your API (04-15-2016)
Welcome to customer messaging at scale: Introducing Zendesk Message (04-12-2016)
Twitter acquires employee feedback tool Peer (04-08-2016)
Segment adds third-party sources like Zendesk and Stripe to help companies truly understand customer experience (04-06-2016)
Customer Service 101: Four ways to keep customers happy (04-05-2016)
The Annotated Code Walk-Throughs and Tutorials Over At Twilio (03-29-2016)
Freshdesk API v2.0 (03-29-2016)
Get out your gardening tools?how to clean up your users, groups, and organizations (03-24-2016)
Join the Alexa Community On Hackster.io (03-21-2016)
Tutorials from Twilio ? The new documentation experience from Twilio. (03-21-2016)
Launching a Pingdom community (03-10-2016)
Dell Boomi Launches Revamped User Community (03-09-2016)
10 new Zendesk integrations for a jumpstart on better customer service (02-29-2016)
Freshdesk and GitHub: Tech your support to the next level (02-25-2016)
The Ultimate Guide to Customer Support: A New Free Book From Zapier (02-25-2016)
Community Tip: Include end-user browser information via Help Center (02-24-2016)
Badly versioned requests now generate errors (02-21-2016)
Twitter launches customer feedback tool and direct message deep links for businesses (02-18-2016)
Blog Home The 10 Best Live Chat Apps for Faster Customer Support (02-11-2016)
Developer Feedback: We are Listening & Need Your Help with Alexa (02-02-2016)
Breaking Out API Support Into A Separate Research Area (01-28-2016)
Wise.io launches automated support replies for Salesforce and Zendesk (01-27-2016)
How we use Slack at BugHerd (01-27-2016)
Forums As Social Media: How To Use Customer Feedback (01-22-2016)
The API Feedback Loop: Your Feedback Powers Everything We Do (01-13-2016)
Six steps for Desk.com and Salesforce integration (01-13-2016)
The API Feedback Loop: Your Feedback Powers Everything We Do (01-12-2016)
How the VinTank Team Uses Slack (01-12-2016)
A year of improving OpenStreetMap with map feedback (01-05-2016)
Mozilla Launches Open Source Support Program | The Mozilla Blog (10-26-2015)
Mozilla commits $1M to support free open-source software projects (10-23-2015)
Tip of the week: Adding Help Center to your Mobile SDK (07-07-2015)
Why Twitter is your most important support channel (05-22-2015)
Azure preview portal support for Cloud Services (05-13-2015)
Pro tips: Got a quick question? Use Dropbox screenshots and comments (05-12-2015)
Several People Are Helping (05-11-2015)
Introducing the Qbox Help Center (05-05-2015)
Recommending Stack Overflow Questions with Lateral (04-30-2015)
Making sense of customer feedback - Inside Intercom (04-29-2015)
Tickets to Issues: Zendesk and JIRA API Integrations (03-24-2015)
Contextual Help for APISpark Users (03-19-2015)
Building A Multi Channel Support Desk with TaskRouter (02-18-2015)
Introducing @TwilioHelp: A Twitter Handle For Twilio Support (01-23-2015)

These are curated as part of my daily work to understand what is happening across the space, and I regularly use them to track on what has occurred overtime, and include them in my guides, whitepapers, and other outputs.

Support Companies and Organizations

These are the organizations I come across in my research who are doing interesting things in the API space. They could be companies, institutions, government agencies, or any other type of organizational entity. My goal is to aggregate so I can stay in tune with what they are up to and how it impacts the API space.

Desk.com

Build more meaningful and lasting relationships and connect with your customers across sales, customer service, marketing, communities, apps, analytics, and more using our Customer Success Platform. Try for Free.

Desk.com

Build more meaningful and lasting relationships and connect with your customers across sales, customer service, marketing, communities, apps, analytics, and more using our Customer Success Platform. Try for Free.

Deskero

Deskero is a simple, flexible and social-aware helpdesk software and support ticket system to take care of customer service with a few clicks.

Freshdesk

An online cloud-based customer service software providing helpdesk support with all smart automations to get things done faster. Sign up for a free trial today!

Freshdesk

An online cloud-based customer service software providing helpdesk support with all smart automations to get things done faster. Sign up for a free trial today!

Get Satisfaction

Get Satisfaction is the leading customer engagement platform that helps companies build better relationships with their customers and prospects, through the best online customer community.

GrooveHQ

See why 8,000+ businesses have made the switch to the world’s simplest help desk. Only $19 per user. Sign up for free today.

Help Scout

We created Help Scout because a typical help desk makes customers weave through a maze of customer portals, ticket numbers and unhelpful automations to get what they need. That may reduce your support volume, but it comes at the expense of frustrated c...

Helpshift

Deliver superior support with Helpshift, a customer service platform designed to improve customer satisfaction, optimize service operations and maximize ROI. Our AI-first, bot-powered support software will help you scale the customer experience while m...

Intercom

Intercom is a fundamentally new way for internet businesses to communicate with customers, personally, at scale. Its a customer communication platform with a suite of integrated products for every team—including sales, marketing, product, and support. Our products enable targeted communication with customers on your website, inside your web and mobile apps, and by email.

LiveChat

LiveChat is an offline customer service software with live support, help desk software, and web analytics capabilities.

LiveOps

Liveops is a pioneer in the contact center industry, with the largest U.S.-based cloud contact center of more than 20,000 home-based, independent agents. In 2000, we started the journey to help establish the work-from-home model in customer service. Si...

LiveOps

Liveops is a pioneer in the contact center industry, with the largest U.S.-based cloud contact center of more than 20,000 home-based, independent agents. In 2000, we started the journey to help establish the work-from-home model in customer service. Si...

LivePerson

LivePerson transforms customer care at large brands, by moving analog voice calls to digital messaging and bots.

MindTouch

MindTouch is intelligent knowledge software that improves support agent productivity, increases ticket deflection, and fuels self-service support.

Nicereply

Improve customer service and customer experience with Nicereply - online customer satisfaction survey software, including CSAT, NPS & CES 2.0.

Nicereply

Improve customer service and customer experience with Nicereply - online customer satisfaction survey software, including CSAT, NPS & CES 2.0.

Supported Source

Supported Source lets you know whos using your software projects. If you have an open source project, and would like to understand who your users are, you should use Supported Source.

TeamSupport

TeamSupport specializes in customer support software for B2B. Improve your companys customer service while reducing costs. Learn more about our software here.

TeamSupport

TeamSupport specializes in customer support software for B2B. Improve your companys customer service while reducing costs. Learn more about our software here.

UsefulFeedback

Complaint Management Solutions and complaints handling software - user friendly and scalable feedback management solutions optimised for your business.

UserVoice

Product management software that transforms how businesses capture and analyze feedback to prioritize the roadmap and make strategic product decisions.

UserVoice

Product management software that transforms how businesses capture and analyze feedback to prioritize the roadmap and make strategic product decisions.

UserVoice

Product management software that transforms how businesses capture and analyze feedback to prioritize the roadmap and make strategic product decisions.

Zendesk

Customer service software and support ticketing system by Zendesk. Cloud-based help desk solution used by more than 200,000 organizations worldwide. Free 30-day trial.

Zendesk

Customer service software and support ticketing system by Zendesk. Cloud-based help desk solution used by more than 200,000 organizations worldwide. Free 30-day trial.

Zendesk

Customer service software and support ticketing system by Zendesk. Cloud-based help desk solution used by more than 200,000 organizations worldwide. Free 30-day trial.

Support Tooling

These are the open source tooling that I come across in my research who are doing interesting things in the API space. They could be companies, institutions, government agencies, or any other type of tool_anizational entity. My goal is to aggregate so I can stay in tune with what they are up to and how it impacts the API space.