API Evangelist Partners

These are my partners who invest in API Evangelist each month, helping underwrite my research, and making sure I'm able to keep monitoring the API space as I do.

3Scale

3scale makes it easy to open, secure, distribute, control and monetize APIs, that is built with performance, customer control and excellent time-to-value in mind.

Runscope

Runscope is a SaaS-based company that provides solutions for API performance testing, monitoring and debugging.

Tyk

Tyk is an open source API Gateway that is fast, scalable and modern, and offers an API management platform with an API Gateway, API analytics, developer portal and API Management Dashboard.

Restlet

Restlet is providing the fastest and easiest API-First Platform as a Service that developers and non-developers working on API projects can use.

Dreamfactory

DreamFactory Software develops and markets a technology that enables developers to connect modern mobile applications to enterprise back-end infrastructure in the cloud.

API Support News

These are the news items I've curated in my monitoring of the API space that have some relevance to the API definition conversation and I wanted to include in my research. I'm using all of these links to better understand how the space is testing their APIs, going beyond just monitoring and understand the details of each request and response.

Title Source Visit
Why it’s worth having your own branded community (2017-11-13) www.zendesk.com
Uber is testing 24/7 hotline support for its most frequent riders (2017-11-09) www.theverge.com
Uber now has a super secret customer support club (2017-11-08) mashable.com
What if language wasn’t a barrier for customer support? (2017-11-08) www.zendesk.com
Tips from GitHub, Vol 1: Customer Service is King (2017-11-07) medium.com
Raising the bar as a customer support leader (2017-11-07) www.zendesk.com
What we’re learning from Answer Bot (2017-11-06) www.zendesk.com
Meet Sophie: the Scholar of Support Engineering (2017-11-03) blog.siftscience.com
An integration investigation (2017-10-31) www.zendesk.com
Support beyond tickets (2017-10-31) www.zendesk.com
Grading the Customer Service of Cryptoexchanges on the Bitcoin Gold Hard Fork. (2017-10-24) medium.com
How to: Send HTML emails with the Intercom Conversations API (2017-10-20) medium.com
Important: Changes to Events data in the Intercom API (2017-10-16) medium.com
Geckoboard conquers global support with data (2017-10-09) www.zendesk.com
Delivering Amazing Customer Service While Drinking Through a Fire Hose (2017-10-04) www.helpscout.net
How Zendesk customers benefit from self (2017-10-02) www.zendesk.com
Stack2Slack: a Slack bot written in Go to monitor StackOverflow tags (2017-10-02) dunglas.fr
New additions to the Apps Marketplace (2017-09-28) www.zendesk.com
Intercom Extension for TeamSQL (2017-09-22) medium.com
The Truth About AI in Customer Service (2017-09-20) www.helpscout.net
Improved developer reporting: Integration Health page updates (2017-09-14) blog.siftscience.com
Your Trusted Cloud Advisor: the Rackspace Dedicated Architect (2017-09-13) blog.rackspace.com
Why chatbots won’t necessarily replace humans (2017-09-11) www.zendesk.com
Shaving down ticket volume with Answer Bot (2017-09-07) www.zendesk.com
The ROI of empowered agents (2017-09-06) www.zendesk.com
Most frequent how (2017-09-04) flowingdata.com
What messaging means for the future of customer care (2017-09-01) techcrunch.com
Operation integration (2017-08-31) www.zendesk.com
Rackspace to Deliver Fanatical Support for VMware Cloud on AWS (2017-08-28) blog.rackspace.com
Sales and support: acquiring customers (2017-08-23) www.zendesk.com
The Future of Customer Service and AI (2017-08-15) www.nicereply.com
Integrating Service Tickets to Elevate IT Operations (2017-08-10) www.bmc.com
Monitor Stack Overflow activity directly into Slack (2017-08-10) medium.com
Outsourcing Support the Right Way (2017-08-09) www.helpscout.net
The science behind satisfaction prediction (2017-08-09) www.zendesk.com
Announcing Operator: the bot for better customer experiences (2017-08-09) blog.intercom.com
Be a better listener (2017-08-07) www.zendesk.com
Shiny new things in the Intercom Conversations API (2017-08-04) medium.com
Chatbots for business: a new support standard (2017-08-03) www.zendesk.com
How to get customer feedback: 3 methods (2017-08-02) www.zendesk.com
Scaling real (2017-08-01) www.zendesk.com
Office Hours (2017-08-01) flowingdata.com
Fanatical Support for AWS — A Mid (2017-08-01) blog.rackspace.com
Rackspace Interns Take Fanatical Support to the Assistance League (2017-07-31) blog.rackspace.com
Increase useful live chat requests on your website (2017-07-27) www.zendesk.com
Design Your Knowledge Base Like a Product (2017-07-24) www.helpscout.net
How will artificial intelligence assist customer service agents? (2017-07-21) www.zendesk.com
Knowledge management is power—and empowering (2017-07-19) www.zendesk.com
It’s Time to Rethink the Value of “Support” (2017-07-19) blogs.cisco.com
I Answered 99 Stack Overflow Questions and Now 2 Million Developers Know About My Product (2017-07-14) medium.com
Why we use Intercom in Bounty? How we used Intercom API to cut Intercom expenses. (2017-07-14) medium.com
Insights From the Stack Overflow 2017 Developer Survey (2017-07-14) nordicapis.com
Introducing Zapier Issues: Your Product Development Partner (2017-07-11) zapier.com
AI and Customer Service: Now (2017-07-11) www.nicereply.com
Making it easier to integrate with Intercom (2017-07-11) medium.com
The consequences of bad customer service (2017-07-10) www.zendesk.com
Rackspace Launches Fanatical Support for Microsoft Azure Stack (2017-07-10) blog.rackspace.com
Help Desk Tip: Speed Up Support with Simple Automations (2017-07-09) www.helpscout.net
5 best practices for designing a knowledge base (2017-07-06) www.zendesk.com
Improving Customer Service with Amazon Connect and Amazon Lex (2017-06-30) www.allthingsdistributed.com
5 Benefits of Integrating HubSpot + Help Scout (2017-06-29) www.helpscout.net
New on Hitch: Your API profile, customized! (2017-06-28) medium.com
Swagger, the API Economy, REST, Linked Data, and a Semantic Web (2017-06-24) medium.com
Building an API Support System (2017-06-24) medium.com
FAQ (2017-06-23) www.zendesk.com
Receiving Feedback Like A Pro (2017-06-22) www.nicereply.com
10 Things I Hate About Your API — Amanda Folson (2017-06-22) medium.com
The Microservice Design Canvas (2017-06-22) www.apiacademy.co
Developing RESTful APIs with Kotlin (2017-06-22) medium.com
Machine learning: a new potential in customer service (2017-06-22) www.zendesk.com
How video can enhance self (2017-06-21) www.zendesk.com
A Guide to Supporting Non (2017-06-20) www.nicereply.com
Introducing the Chunked Upload API (2017-06-20) medium.com
4 Mantras for Designing Scalable APIs (2017-06-20) nordicapis.com
Periscope Data (2017-06-19) webflow-blog.periscopedata.com
Twitter API: Cursoring (2017-06-19) medium.com
Maximize customer service training (2017-06-19) www.zendesk.com
RESTful Services (2017-06-16) developers.redhat.com
Introducing the Triad: Pillars of Fanatical Support (2017-06-15) blog.rackspace.com
Best Practices for API Error Handling (2017-06-15) nordicapis.com
The Supportive: You Don’t Need a Help Desk (2017-06-14) www.helpscout.net
API design fundamentals: usage driven design (2017-06-14) medium.com
Let customers choose your business hours (2017-06-13) www.zendesk.com
How to identify what you want from your online helpdesk (2017-06-13) blog.freshdesk.com
Scenarios v3.3 Update (2017-06-12) medium.com
How to implement a scalable support strategy for your API (2017-06-12) medium.com
REST API for Dummies: The Store Metaphor (2017-06-12) medium.com
RESTful Services (2017-06-11) medium.com
The Definitive Guide for building REST APIs (2017-06-10) medium.com
Transclude Preference for the HTTP Prefer Header (2017-06-09) rawgit.com
HERE Launches Community Feedback Developer Tools (2017-06-08) medium.com
Raise your ticket deflection ratio with smart self (2017-06-07) www.zendesk.com
Amazon API Gateway Enables Customization of Error Responses (2017-06-06) aws.amazon.com
Keeping your word: the support SLA (2017-06-05) www.zendesk.com
QA for the Web : Assertible (2017-06-02) assertible.com
Customer Service Terms Everyone Should Know (2017-06-02) www.zendesk.com
Three Principles of API First Design (2017-06-02) medium.com
REST API Design Tips from Experience (2017-05-30) medium.com
The low (2017-05-30) www.zendesk.com
Service (2017-05-30) www.bmc.com
Choosing Customer Service Metrics for your Company (2017-05-30) www.nicereply.com
Accordion APIs How (2017-05-30) medium.com
Taking the long view: agent life cycle (2017-05-29) www.zendesk.com
How Freshdesk uses Freshdesk (2017-05-29) blog.freshdesk.com
Discourse (2017-05-27) www.discourse.org
Support automation: the next thing you’ll need to think about to scale your API (2017-05-27) blog.hitchhq.com
Which wordlist endpoints would be useful for you? — API Developer Community (2017-05-27) forum.oxforddictionaries.com
Recently posted on our blog at www.lunchbadger.com (2017-05-25) medium.com
RFC 3117 (2017-05-25) tools.ietf.org
Robustness principle (2017-05-25) www.wikiwand.com
Why you should follow the robustness principle in your APIs (2017-05-25) engineering.klarna.com
Instagram is just now offering support for sending links in direct messages (2017-05-25) www.theverge.com
A bulletproof guide to improve your onboarding (2017-05-25) blog.intercom.com
API Lifecycle: Design Stage (Part 2 of 4) (2017-05-24) medium.com
Pagination, Filtering, and Sorting — API Working Group 0.0.1.dev223 documentation (2017-05-23) specs.openstack.org
Sorting — Twitter Developers (2017-05-23) dev.twitter.com
REST API Sorting Paging and Filtering (2017-05-23) www.thrinacia.com
Did You Know We Have A Knowledge Base? (2017-05-23) www.threatconnect.com
The Resource Groups Tagging API Makes It Easier to List Your Resources by Using a New Pagination Parameter (2017-05-22) aws.amazon.com
The Resource Groups Tagging API Makes It Easier to List Your Resources by Using a New Pagination Parameter (2017-05-22) aws.amazon.com
Ticket deflection: the currency of self (2017-05-22) www.zendesk.com
Creating a customer service definition (2017-05-22) www.zendesk.com
Introducing the Freshdesk Academy (2017-05-22) blog.freshdesk.com
API Design: Think First, Code Later (2017-05-20) cheesecakelabs.com
The four levels of consistency in API design (2017-05-18) restlet.com
Open GitHub issues when API tests fail using Zapier : Assertible (2017-05-15) assertible.com
Improving the customer experience (2017-05-15) www.zendesk.com
The Future of Customer Support (2017-05-10) www.helpscout.net
Tweet: REST Anti-Patterns https://t.co/EC42OtetFw via @InfoQ (2017-05-10) twitter.com
Oracle API Platform Cloud Enables Customers to Drive Business Transformation and DesignFirst (2017-05-10) www.prnewswire.com
Putting gRPC multilanguage support to the test (2017-05-08) cloudplatform.googleblog.com
8 Steps to Help Your API be Forward Compatible (2017-05-07) www.programmableweb.com
The two perspectives of API design (2017-05-06) restlet.com
Tweet RT restlet The two perspectives of API design by apihandyman httpstcodM5qOjuSkp httpstcoEsquxdyEdn (2017-05-05) twitter.com
Tweet: We#039;re hosting API Office Hours on Monday, May 8th at 1pm PST! You can register here: https://t.co/m6ofDLwOOp (2017-05-05) twitter.com
3 ways to achieve better self-service (2017-05-05) www.zendesk.com
Yelp Adds GraphQL Support to Fusion API Introduces Developer Beta Program (2017-05-05) www.programmableweb.com
Building for Builders Stripe039s 8 Tips for Designing APIs and Supporting Developers (2017-05-04) www.programmableweb.com
REST API Industry Debate OData vs GraphQL vs ORDS (2017-05-03) www.progress.com
The two perspectives of API design (2017-05-03) restlet.com
Introducing the new Cloudflare Community Forum (2017-05-03) blog.cloudflare.com
Google Cloud Launcher adds more container support (2017-05-03) cloudplatform.googleblog.com
Little rules for designing with data (2017-05-02) github.com
API Mediation Why You Need an API Experience Layer (2017-05-01) nordicapis.com
ResourceCentric API Calls Switching Up the Cloud Elements Hubs (2017-04-28) dzone.com
Codeship’s Slack Integration (2017-04-28) blog.codeship.com
gRPCWeb Moving past RESTJSON towards typesafe Web APIs (2017-04-27) spatialos.improbable.io
Summarizing requests (2017-04-26) www.apiful.io
Manage your gRPC APIs with Google Cloud Endpoints (2017-04-26) cloudplatform.googleblog.com
Tweet 7 Tips for Designing a Better REST API httpstco7QQsjLd33P (2017-04-25) twitter.com
What is the difference between API Design and API Architecture APIUniversity (2017-04-25) api-university.com
Deliveroo API Design Guidelines added to the API Stylebook (2017-04-25) apihandyman.io
Introducing ProtocolOriented BDD in Swift for iOS Apps Part 1 (2017-04-25) dzone.com
Using field masks with update requests to Google APIs (2017-04-21) gsuite-developers.googleblog.com
How I fail developers – Taylor Singletary – Medium (2017-04-20) medium.com
7 Tips for Designing a Better REST API (2017-04-20) www.kennethlange.com
Is Protobuf 5x Faster Than JSON Part 2 (2017-04-20) dzone.com
SOAP vs REST A Look at Two Different API Styles (2017-04-20) www.business2community.com
Microservices APIs and Swagger How They Fit Together (2017-04-19) dzone.com
Building an API lessons learned the hard way part 2 (2017-04-19) medium.com
Join Backendless on Slack (2017-04-14) backendless.com
Simplicity Utility x Data Success (2017-04-13) blog.mparticle.com
Tweet Materia v07 is now available httpstcooPDC7PPxXt User Management Addon SendGrid ampamp mailjet Addons Permissions management (2017-04-12) twitter.com
Restlet Studio Supports RAML 10 API Specification (2017-04-12) www.programmableweb.com
Keeping information flowing as you grow (2017-04-11) blog.intercom.com
The 5 Basic API Design Paradigms (2017-04-10) blog.cloudobjects.io
API Design Standards With Andy Beier (2017-04-07) businessintelligence.com
ALM Rest API posting design steps (2017-04-06) community.hpe.com
You should not try to normalise the vocabulary across all Bounded Contexts pcalcado (2017-04-05) philcalcado.com
7 Tips for Developing Great APIs (2017-04-05) www.designnews.com
Using field masks with Google APIs for partial response (2017-04-05) developers.googleblog.com
API Design on the Scale of Decades (2017-04-04) nordicapis.com
API design for machine learning software experiences from the scikitlearn project (2017-03-22) arxiv.org
BigCommerce uses Postman before a single line of code is written (2017-03-21) blog.getpostman.com
RESTful SNMP Over HTTP Part III (2017-03-20) dzone.com
RESTful SNMP Over HTTP Part II (2017-03-20) dzone.com
Introducing Muon (2017-03-18) daviddawson.me
Breaking the glass – a way forward for Google Cloud (2017-03-17) redmonk.com
How we managed to make our @Zendesk integration support 30 languages 🌍 (2017-03-16) blog.algolia.com
A Nice API Design Gem Strategy Pattern With Lambdas (2017-03-16) blog.jooq.org
Introducing the Intercom integration for Microsoft Teams (2017-03-14) blog.intercom.com
Is GraphQL The End of REST Style APIs (2017-03-09) nordicapis.com
Ultimate Guide to API Design (2017-03-08) blog.qmo.io
Two Forgotten Aspects to an API Design First Approach (2017-03-08) medium.com
Two Forgotten Aspects to an API Design First Approach (2017-03-08) medium.com
4 Ways Your API Is Not Quite What I Want (2017-03-08) zapier.com
API Eventing Is The Next Big Opportunity For API Providers (2017-03-07) tyk.io
Autocomplete and tooltips for variables are now live (2017-03-07) blog.getpostman.com
Announcing the HyperTrack Community (2017-03-06) blog.hypertrack.com
Google API Design Guide added to the API Stylebook (2017-03-05) apihandyman.io
Tweet On my todo list for this week end adding the googlecloud API design guidelines to the httpstco7SladfsXcYhellip httpstcodBxrxEd7iN (2017-03-04) twitter.com
Arent 301s 302s and Canonicals All Basically the Same (2017-03-03) moz.com
Designing APIs With RAML (2017-03-01) dzone.com
REST over WebSockets instead of HTTP (2017-02-25) medium.com
API update: Scroll API, Segments and rate limits (2017-02-23) medium.com
New addresses, new community initiatives (2017-02-23) www.zendesk.com
API Design Guide Cloud APIs Google Cloud Platform (2017-02-22) cloud.google.com
API update Scroll API Segments and rate limits (2017-02-22) medium.com
Customer service on Twitter is about to get more human (2017-02-22) thenextweb.com
Designing robust and predictable APIs with idempotency (2017-02-21) stripe.com
Text support: get it right the first time (2017-02-20) www.zendesk.com
Writing OpenAPI Swagger Specification Tutorial Part 9 Extending the OpenAPI specification (2017-02-19) apihandyman.io
Article Untangling an APIfirst Transformation at Scale Lessons Learnt at PayPal Part 1 (2017-02-17) www.infoq.com
How efficient customer service affects your bottom line (2017-02-15) www.zendesk.com
ConsumerOriented API Design (2017-02-15) api-university.com
Implementing DomainDriven Design in PHP (2017-02-15) dzone.com
Modeldriven RESTful API for CRUD and more (2017-02-14) www.codeproject.com
An Overview of ExperienceBased API Integration Patterns (2017-02-10) dzone.com
Intercom’s Jeff Gardner on keeping customer support personal at scale (2017-02-09) blog.intercom.com
Leveraging API Documentation for Customer Support (2017-02-08) blog.hitchhq.com
The Simple Guide to HTTP Verbs PATCH PUT and POST (2017-02-08) dzone.com
HTML APIs What They Are And How To Design A Good One (2017-02-07) newze.net
New integrations for you to discover (2017-02-07) medium.com
Use a Local API to Protect Global Methods in a Distributed Environment (2017-02-07) www.codeproject.com
Visualising complex APIs using API Map (2017-02-04) hackernoon.com
Introducing Hull’s Intercom integration (2017-02-02) medium.com
API Design Collaboration tool (2017-02-02) devkraken.wordpress.com
Designing a True REST State Machine (2017-01-31) nordicapis.com
Customize your chat widget with the Web SDK (2017-01-23) www.zendesk.com
Solutions Engineers: Advocating for the Customer (2017-01-19) blog.algolia.com
Looking for commonality among HTTP request APIs (2017-01-16) snarky.ca
Signatures with PUT vs POST (2017-01-14) forums.asp.net
Managing change with Slack’s Customer Success team (2017-01-11) slackhq.com
Building Your API for Longevity Part 1 SpecDriven Development (2017-01-06) www.nginx.com
3 Ways to Make Your API Responses Flexible (2017-01-05) zapier.com
zalandorestfulapiguidelines A model set of guidelines for RESTful APIs (2017-01-05) github.com
Announcing the Duo Help Center Ticket Portal (2017-01-05) duo.com
On the Origins of APIFirst Companies (2017-01-04) blog.readme.io
Protobuf Alternative to REST for Microservices (2017-01-03) www.ensor.cc
DDD REST Domain Driven APIs for the Web (2017-01-02) www.infoq.com
Beautiful Node APIs (2017-01-01) webapplog.com
Suggestions for improving Twitter (2016-12-30) boingboing.net
Creating a Simple Android REST Client Using HTTPRPC (2016-12-29) dzone.com
Modernizing Legacy PHP apps with APIs (2016-12-28) leanpub.com
Future of APIs (2016-12-19) medium.com
The Power of OpenClosed Principle (2016-12-19) dzone.com
API Design for C epub (2016-12-18) thywifyjudit.full-design.com
New: Docker Images for Intercom SDKs (2016-12-17) medium.com
The conversational commerce hype is real (2016-12-16) blog.intercom.com
New: Docker Images for Intercom SDKs (2016-12-15) medium.com
7 Secrets to Designing Alexa Skills (2016-12-14) dzone.com
Recent questions from the community (2016-12-14) blog.soundcloud.com
Foundations of RESTful Architecture (2016-12-14) dzone.com
Incorporating audience feedback at scale (2016-12-14) www.niemanlab.org
API Modeling A ZeroCode Way To a Designer API (2016-12-14) www.tibco.com
School of Support: Taking the Right Tone (2016-12-14) www.helpscout.net
Swagger toolbox (2016-11-12) swagger-toolbox.firebaseapp.com
OpenAPI GUI (2016-11-12) mermade.github.io
Fend off ?digital disrupters? with customer empathy (2016-11-09) www.zendesk.com
The Developer Feedback Loop (2016-11-09) dzone.com
Announcing the New Apigee Edge Experience Apigee (2016-11-07) apigee.com
Introducing Zendesk Explore: your new home for actionable customer data (2016-11-07) www.zendesk.com
Building The LinkedIn Knowledge Graph (2016-11-02) engineering.linkedin.com
Why I Dont Like UPDATE Methods In API Design (2016-11-02) www.bennadel.com
New ? Product Support Connection for AWS Marketplace Customers (2016-11-01) aws.amazon.com
Introducing Seamless Source Control Integration With Bitbucket and SwaggerHub (2016-10-31) dzone.com
Introduction to APIFirst Design (2016-10-31) www.programmableweb.com
From Good to Great API (2016-10-19) api-university.com
How businesses can improve the customer experience with machine learning (2016-10-19) www.zendesk.com
Designing better Web APIs Part I arefscom (2016-10-19) arefs.com
18F Content Guide - Address the user (2016-10-18) pages.18f.gov
The problem with your self-service approach (2016-10-18) blog.freshdesk.com
API Usability Matters UX and CX is like DX and (2016-10-18) dret.typepad.com
AWS IoT Help Button (2016-10-18) spin.atomicobject.com
The API problem (2016-10-15) medium.com
API Best Practices API Design (2016-10-14) medium.com
Struggling with code to optimize how you chain APIs for advanced data analytics (2016-10-13) community.havenondemand.com
API Best Practices API Design (2016-10-12) medium.com
Web App Next Stop In Our Software Journey REST Services Part III (2016-10-12) dzone.com
Whole-team customer support (2016-10-11) medium.com
Managing the Deluge of Atom Issues (2016-10-11) blog.atom.iohttp
Developer updates: external apps, custom apps and more (2016-10-11) blog.freshdesk.com
swaggergistio Saving and Versioning Swagger definitions (2016-10-10) jordwalsh.com
Introducing Google Customer Reliability Engineering (2016-10-10) cloudplatform.googleblog.com
Important update to the Zendesk DMARC policy (2016-10-07) www.zendesk.com
Tweet Learn The importance of loose coupling in REST API design httpstcor7kuJ1KzIc httpstcowHUqOfBYPu (2016-10-06) twitter.com
Improving customer service with a real-life Traffic Light built using the Intercom API (2016-10-06) medium.com
Designing and documenting your API (2016-10-06) medium.com
Day 31 (2016-10-06) medium.com
Tweet: Route customer support tickets to an agent that speaks their language using Twilio SMS + the @IBMWatson Add-onhellip; https://t.co/0UvMtLffST (2016-10-06) twitter.com
Functional Augmented State Transfer FAST Architecture for Computationally Intensive Network Applications (2016-10-06) arxiv.org
A Web API ecosystem through featurebased reuse (2016-10-04) arxiv.org
Why to Prioritize Your API Strategy Before Your API Design (2016-10-04) www.programmableweb.com
Software backward compatibility undocumented APIs and importance of history etc (2016-10-03) www.codeproject.com
Metaphors of Big Data (2016-10-01) dismagazine.com
HTTP Status Trek REST Fest 2016 (2016-10-01) apihandyman.io
How to fix CORS problems Restlet We Know About APIs (2016-09-29) restlet.com
What is API Design (2016-09-28) api-university.com
Announcing the OpenSource beaR Library (2016-09-28) www.esa.doc.gov
AWS Answers ? Architect More Confidently Effectively on AWS (2016-09-28) aws.amazon.com
Sunlight at the 21st Century Neighborhoods Symposium How humanizing data will improve our communities (2016-09-26) sunlightfoundation.com
Apimint Rapidly Prototype APIs (2016-09-25) www.apimint.com
Salesforce Integration Enhancement (2016-09-22) blog.calltrackingmetrics.com
Building your Zendesk workflow brick-by-brick (2016-09-22) www.zendesk.com
Salesforce Desk Integration (2016-09-22) blog.calltrackingmetrics.com
Evolution to RESTful with NoSQL Documents (2016-09-21) medium.com
There is No REST API (2016-09-20) blog.howarddierking.com
RPC vs REST is not in the URL (2016-09-20) www.bizcoder.com
Understanding REST And RPC For HTTP APIs (2016-09-20) www.smashingmagazine.com
RESTful Web Service With Example (2016-09-19) dzone.com
Here comes GraphQL The Real Adam (2016-09-16) therealadam.com
How to Take Your API From RPC to Hypermedia in 7 Steps (2016-09-15) www.programmableweb.com
Learn API DevOps from the Experts Design Testing Deployment (2016-09-15) restlet.com
The GitHub GraphQL API GitHub Engineering (2016-09-14) githubengineering.com
These Four APIs Will Help You Personalize Customer Service (2016-09-14) www.programmableweb.com
Crowdin Integration with Desk! (2016-09-14) blog.crowdin.com
Maintaining API Working As A Software Engineer (2016-09-11) cvesters.wordpress.com
Introducing API Templates With Reusable System and Process APIs (2016-09-09) blogs.mulesoft.com
Restful API Design An Opinionated Guide (2016-09-08) dzone.com
RESTful Web API Design with Nodejs (2016-09-08) adobeland.wordpress.com
The Secret Sauce Behind Building an Elastic API (2016-09-07) www.streamingmedia.com
API Design Book Available Today (2016-09-07) api-university.com
Understanding The New Swift 3 API Design Guidelines (2016-09-07) blog.teamtreehouse.com
How to sort API expand fields (2016-09-06) www.yiiframework.com
JSON Version of Web Concepts (2016-09-03) webconcepts.info
Specref (2016-09-03) www.specref.org
AWS Support - Business Support plan (2016-09-01) aws.amazon.com
OptoNews: New OptoForum ready now! (2016-08-31) blog.opto22.com
Tweet: We are investigating an issue with our test results datastore. Please follow @RunscopeStatus or https://t.co/w6LnMxCcoJ for updates. (2016-08-30) twitter.com
Why Consistency Matters Across the Media Types Offered by an API (2016-08-30) www.programmableweb.com
Better API Design With Java 8 Optional (2016-08-30) dzone.com
Take Customer Support on Social to the Next Level by Being Proactive (2016-08-29) blog.hootsuite.com
Internal API Design for Distributed Teams (2016-08-29) www.lullabot.com
RESTful APIs and MediaTypes (2016-08-26) akrabat.com
User Interface An Essential part of a Effective API design (2016-08-23) www.cioreview.com
Be Explicit with Your APIs Data (2016-08-20) spin.atomicobject.com
Article Creating RESTful Services with T4 Based on Model and Interfaces (2016-08-19) www.infoq.com
Five Steps Before Developing a Smart Home Skill (2016-08-18) developer.amazon.com
OptoNews Tip Whats a RESTful API and why does it matter (2016-08-17) blog.opto22.com
What?s Your Support Stack? (2016-08-17) www.helpscout.net
API Design Building and Enforcing an Internal Style Guide (2016-08-16) nordicapis.com
Feedback Loop (2016-08-16) blogs.adobe.com
O Slack API How Do I Love Thee (2016-08-16) medium.com
Use of API Design and Management Policies (2016-08-11) dzone.com
Shaming People for Not Being or Understanding REST Is Why We Have So Much Inconsistency in API Design (2016-08-09) dzone.com
Help us make our Open States API even better (2016-08-05) sunlightfoundation.com
Restlet Studio 13 is out (2016-08-03) restlet.com
Getting Your REST is Important (2016-08-03) www.tibco.com
Guide to multilingual customer support (2016-08-02) blog.gengo.com
Citizen Feedback Matters: Treasury Launches Open Beta Site (2016-08-01) socrata.com
Four ways you can tap your customer support to deliver an amazing customer experience (2016-07-26) www.desk.com
Microsoft REST API Guidelines Are Not RESTful (2016-07-21) www.infoq.com
Microsoft Publishes REST API Guidelines 23 (2016-07-21) www.programmableweb.com
GitHub Microsoftapiguidelines Microsoft REST API Guidelines (2016-07-19) github.com
Tweet: #Custserv should be about more than dealing with angry people. It should prevent them from becoming angry at all. https://t.co/UjleEstskv (2016-07-19) twitter.com
Tweet: RT @BetterCloud: [email protected] and BetterCloud: Taking a Unique Approach to Hackathons https://t.co/EmyQpo7wl2 https://t.co/q4QrdrsAmD (2016-07-19) twitter.com
API Errors Are First Class Citizens (2016-07-15) dzone.com
Zendesk?s ?Automatic Answers? taps machine learning, AI to generate bot-style email responses (2016-07-13) techcrunch.com
Presentation REST Considered Harmful (2016-07-12) www.infoq.com
Scaling Your API Design Workflow (2016-07-10) blog.apiary.io
Support from the Source: Getting Official Docker Support (2016-07-07) blog.docker.com
3scale Supports Top 5 All-Time Troubleshooting Favorites (2016-07-04) dzone.com
Product Hunt: Integrating Guru and Slack (2016-07-01) blog.getguru.com
HTTPRPC 30 Released Announcement (2016-07-01) dzone.com
Three APIs Making the Case Against Building It Yourself (2016-06-29) everydeveloper.com
Why Your API039s EndUsage Context Matters To Great API Design (2016-06-21) www.programmableweb.com
Why Your API039s EndUsage Context Matters To Great Developer Experiences (2016-06-21) www.programmableweb.com
New FCC Comment System Debuts (2016-06-16) rbr.com
API Design in Nodejs with Express (2016-06-15) shop.oreilly.com
How API First Design Could Have Avoided These Failures (2016-06-14) www.programmableweb.com
Community Tip: Backup your Help Center articles with the ZenBackup app (2016-06-12) www.zendesk.com
JSONLD Building Meaningful Data APIs (2016-06-09) dzone.com
Collecting Feedback to Improve User Experience (2016-06-09) blog.123contactform.com
The Basics of REST and RESTful API Development (2016-06-06) www.hongkiat.com
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Giving Consumers Greater Access to FCC Complaint Data (2016-05-24) www.digitalgov.gov
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RAMLing Again With API Workbench From Setup to Design (2016-05-19) dzone.com
Introducing a New and Improved Amazon Developer Forum (2016-05-19) developer.amazon.com
A new source of customer feedback: Google Play and Zendesk (2016-05-18) www.zendesk.com
Come join the Firebase Slack community (2016-05-18) firebase.googleblog.com
Announcing Mobile Offline Support (2016-05-18) firebase.googleblog.com
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Search your knowledge base quickly and easily with Algolia for Zendesk (2016-05-16) blog.algolia.com
SMS: The New, Old Channel for Customer Service (2016-05-12) www.zendesk.com
Facebook Messenger: The Future Of Customer Service? (2016-05-11) blogs.forrester.com
HelpSite.io ? Generate a beautiful FAQ help site in minutes. (2016-05-09) helpsite.io
Freshdesk Unveils New Version of its API (2016-05-04) www.programmableweb.com
Thinking About An API Proxy To Add Link Header To Each API Response (2016-05-03) apievangelist.com
HTTP Header Awareness Using The Link Header For Pagination (2016-05-02) apievangelist.com
Never Put Secrets in URLs and Query Parameters (2016-04-29) www.fullcontact.com
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The Relationship Between BDD and API Design (2016-04-23) dzone.com
Build a REST API with XML Payload (2016-04-22) dzone.com
Building a Better Developer Community: DevRelCon Takeaways (2016-04-22) www.jwplayer.com
API Names and Begging the Negatives (2016-04-22) dzone.com
Turning a community into evangelism helpers (2016-04-22) www.christianheilmann.com
Build Better Mobile Apps Data and API Best Practices (2016-04-21) www.builtinchicago.org
Worlds First API Design Hackathon (2016-04-21) blog.apiary.io
Welcome to the Puppet Community Slack (2016-04-18) puppet.com
How to Improve API Errors With Defensive Design (2016-04-16) www.programmableweb.com
Consumeroriented API Design (2016-04-12) api-university.com
Welcome to customer messaging at scale: Introducing Zendesk Message (2016-04-12) www.zendesk.com
Twitter acquires employee feedback tool Peer (2016-04-08) venturebeat.com
Segment adds third-party sources like Zendesk and Stripe to help companies truly understand customer experience (2016-04-06) venturebeat.com
What is a welldesigned API (2016-04-06) api-university.com
Customer Service 101: Four ways to keep customers happy (2016-04-05) www.desk.com
RFC 7807 Problem Details for HTTP APIs (2016-04-04) tools.ietf.org
Screencast Design a web API from scratch with Restlet Studio (2016-04-01) restlet.com
What Skills Do Your APIs Offer (2016-03-31) launchany.com
Quality API Design and Implementation through RepreZen and SmartBear (2016-03-30) www.reprezen.com
A Tale of Two Chatbots Internet Ethics Views From Silicon Valley (2016-03-29) www.scu.edu
Freshdesk API v2.0 (2016-03-29) blog.freshdesk.com
Get out your gardening tools?how to clean up your users, groups, and organizations (2016-03-24) www.zendesk.com
Great APIs Have One Thing in Common (2016-03-22) everydeveloper.com
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Tutorials from Twilio ? The new documentation experience from Twilio. (2016-03-21) www.twilio.com
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Discover the attention surrounding URNs support for a new identifier (2016-03-18) www.altmetric.com
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Designing APIs With Customers in Mind (2016-03-14) www.builtinaustin.com
Article One API Many Facades (2016-03-13) www.infoq.com
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Dell Boomi Launches Revamped User Community (2016-03-09) blogs.boomi.com
Designing a Web API with Restlet Studio Visual API editor (2016-03-09) restlet.com
3 Approaches to Monadic API Design in Haskell (2016-03-08) blog.pusher.com
API Design Challenges Competing Demands (2016-03-05) www.biske.com
Designing Web APIs with Restlet Studio (2016-03-04) restlet.com
StopLight Launches Visual API Design Tools (2016-03-01) www.infoq.com
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10 new Zendesk integrations for a jumpstart on better customer service (2016-02-29) www.zendesk.com
Interview John Sheehan on Web API Quality (2016-02-27) www.infoq.com
The Ultimate Guide to Customer Support: A New Free Book From Zapier (2016-02-25) zapier.com
Freshdesk and GitHub: Tech your support to the next level (2016-02-25) blog.freshdesk.com
Community Tip: Include end-user browser information via Help Center (2016-02-24) www.zendesk.com
Presentation 5 AntiPatterns in Designing APIs (2016-02-23) www.infoq.com
Badly versioned requests now generate errors (2016-02-21) blog.opencagedata.com
Twitter launches customer feedback tool and direct message deep links for businesses (2016-02-18) venturebeat.com
Resolving the FrontendBackend API Design Conflict (2016-02-17) launchany.com
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Dear API Designer Are You Sure You Want to Return a Primitive (2016-02-17) dzone.com
Why Github039s Scientist 10 Could Be Great for API Versioning (2016-02-17) www.programmableweb.com
Using a Prototype as an API Product Specification (2016-02-16) sendgrid.com
Introducing API Templates (2016-02-16) www.socketlabs.com
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REST essentials for the QuickBooks API (2016-02-04) developer.intuit.com
Lessons From Training 1400 People in Web API Design (2016-02-02) launchany.com
an online tutorial with friends (2016-02-02) www.amundsen.com
Developer Feedback: We are Listening amp; Need Your Help with Alexa (2016-02-02) developer.amazon.com
How CloudRail Handles the Seven Deadly Annoyances of API Design (2016-01-29) cloudrail.com
Wise.io launches automated support replies for Salesforce and Zendesk (2016-01-27) venturebeat.com
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Forums As Social Media: How To Use Customer Feedback (2016-01-22) en.blog.zyncro.com
Paging in ASPNET Web API (2016-01-21) www.codeproject.com
Apiaryio Now Features Swagger Support (2016-01-19) www.programmableweb.com
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Six steps for Desk.com and Salesforce integration (2016-01-13) www.desk.com
API Design Inspiration on GitHub (2016-01-12) blog.apiary.io
How the VinTank Team Uses Slack (2016-01-12) tmrwengine.com
Public GETs In Concert With Private POST PUT And DELETE For Your APIs (2016-01-08) apievangelist.com
Passing Json data to a RESTful WCF 4 service using JsonNet (2016-01-07) www.codeproject.com
A year of improving OpenStreetMap with map feedback (2016-01-05) www.mapbox.com
Web API A Solid Approach (2016-01-05) www.codeproject.com
inadarei Howto HTTP Caching for RESTful and Hypermedia APIs (2015-12-18) www.freshblurbs.com
Enhancing Your Apiary Workflow MSON Dredd Style Guides and More on Vimeo (2015-12-17) vimeo.com
REST Fest 2015 Glenn Block FiveInFive in REST Fest 2015 on Vimeo (2015-12-17) vimeo.com
Presentation Designfirst APIs in Practice (2015-12-16) www.infoq.com
A Fun Way To Explore HTTP Status Codes With A Subway Map From Restlet (2015-12-13) dzone.com
Understanding HTTP content negotiation (2015-12-10) restlet.com
Designing Evolvable APIs for the Web Formats (2015-12-08) nordicapis.com
Daniel Jacobson on Ephemeral APIs and Continuous Innovation at Netflix (2015-11-28) www.infoq.com
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Designing Evolvable APIs for the Web Identification (2015-11-25) nordicapis.com
API Design Using Behavior Driven Development (2015-11-24) blog.smartbear.com
Mozilla Launches Open Source Support Program | The Mozilla Blog (2015-10-26) blog.mozilla.org
Mozilla commits $1M to support free open-source software projects (2015-10-23) venturebeat.com
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There Is A Big Opportunity Right Now When It Comes To API Design Tooling (2015-09-13) apievangelist.com
REST in AEM by Roy Fielding (2015-09-11) www.slideshare.net
A Quick Example Of An API Provider Putting Content Type Negotiation To Work (2015-08-31) apievangelist.com
We Need an Open Abstraction Layer to Help Us Better Define and Design Our APIs (2015-08-28) apievangelist.com
The API Design Guide Is Just The Beginning Of The Journey Better Get Started (2015-08-28) apievangelist.com
Crafting and Publishing API Design Guide Shows That You Are Further Along In Your API Journey (2015-08-28) apievangelist.com
DTO engages with developers for API design mandate (2015-08-25) www.technologydecisions.com.au
Resources Not Data (2015-08-21) www.windley.com
API development startup Apiary raises 68M and launches a testing service VentureBeat Deals by Jordan Novet (2015-08-18) venturebeat.com
A Common Open Source API Design Editor Is Needed For API Service Providers (2015-08-14) apievangelist.com
HTTP Status Codes httpstatuses (2015-08-10) httpstatus.es
How To Design Great APIs With APIFirst Design and RAML (2015-07-10) www.programmableweb.com
My API Design Research Distilled Down As Single PDF Guide (2015-07-08) apievangelist.com
Now in Production DELETE page (2015-07-08) blogs.msdn.com
Tip of the week: Adding Help Center to your Mobile SDK (2015-07-07) www.zendesk.com
My API Design Research Distilled Down As Single PDF Guide (2015-07-07) apievangelist.com
The API Design Tooling I Have Included In My Research (2015-06-30) apievangelist.com
Tightening Up The Organizations That Are Included In My API Design Research (2015-06-30) apievangelist.com
Why Its OK To Design Imperfect APIs (2015-06-30) www.programmableweb.com
API Design Considerations for The Internet of Things (2015-06-30) www.programmableweb.com
The API Design Tooling I Have Included In My Research (2015-06-29) apievangelist.com
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Decoupling the Mind of the API Designer (2015-06-12) blog.apiary.io
A Tale of Four API Designs Dissecting Common API Architectures (2015-06-11) nordicapis.com
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New JSON API Specification Aims to Speed API Development (2015-06-10) www.programmableweb.com
Decoupling the Mind of the API Designer (2015-06-09) blog.apiary.io
Visions Of My Perfect API Design Editor Using Electron (2015-06-04) apievangelist.com
Why Not To Overlook API Planning And What To Do About It (2015-06-04) www.programmableweb.com
Top 5 Development Tips for a Killer API (2015-06-04) nordicapis.com
Integrations are Hard Part II API Resources Search and Pagination (2015-06-03) cloud-elements.com
Article The Power of RAML (2015-06-02) www.infoq.com
How to build APIs efficiently (2015-05-30) api-university.com
Article From Doodles to Delivery An API Design Process (2015-05-26) www.infoq.com
RESTful API Design Part III Error Handling (2015-05-26) blog.cloud-elements.com
Why Twitter is your most important support channel (2015-05-22) www.desk.com
Apigee API Studio Designing Testing and Sharing APIs (2015-05-21) www.infoq.com
7 Important API Design Lessons (2015-05-21) nordicapis.com
Apigee adds some Swagger to API design (2015-05-21) www.pcadvisor.co.uk
Restlet and SmartBear Partner to Deliver Restlet Studio Plugin for Ready API (2015-05-20) restlet.com
Versioning APIs (2015-05-15) blog.clearbit.com
Azure preview portal support for Cloud Services (2015-05-13) azure.microsoft.com
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A Guide to REST and API Design (2015-05-11) transform.ca.com
Several People Are Helping (2015-05-11) slackhq.com
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Guest Post Why The API Pattern Is Broken And How We Can Fix It (2015-05-05) apievangelist.com
Introducing the Qbox Help Center (2015-05-05) blog.qbox.io
The Role of the API Designer (2015-05-03) blog.apiary.io
Recommending Stack Overflow Questions with Lateral (2015-04-30) blog.lateral.io
Making sense of customer feedback - Inside Intercom (2015-04-29) blog.intercom.io
Understand about DELETE Verb in Web API RESTful Services using Data from Both Request Body As Well As URI (2015-04-28) www.codeproject.com
Api Design AntiPatterns (2015-04-25) www.slideshare.net
The data the hypermedia and the documentation (2015-04-23) apihandyman.io
HTTP Verbs Demystified PATCH PUT and POST (2015-04-21) cloud-elements.com
Introduction to Apiary Overview of Apiary and How to Create APIs (2015-04-20) www.developer.com
REST API design tips (2015-04-19) kwtrnka.wordpress.com
API Part of the Creative Palette (2015-04-14) nordicapis.com
Bizcoder Solving Dropboxs URL Problems (2015-04-10) www.bizcoder.com
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418 Im a teapot and other bad API responses (2015-04-09) cloud-elements.com
Building Reusable REST API Services Part 3 of 4 (2015-04-08) blog.dreamfactory.com
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JSON API Spec Goes Through The Hacker News Gauntlet (2015-04-06) www.programmableweb.com
How to Decide How Many HTTP Status Codes Your API Needs (2015-04-02) www.programmableweb.com
InfoQ eMag Web APIs From Start to Finish (2015-03-31) www.infoq.com
Bizcoder API Design Notes Smart Paging (2015-03-31) www.bizcoder.com
eCommerce API Design The Good The Bad and The Etsy API (2015-03-30) cloud-elements.com
The ways of the API smartness (2015-03-28) apihandyman.io
Tickets to Issues: Zendesk and JIRA API Integrations (2015-03-24) blog.cloud-elements.com
APIs arent apps Make them as thin and light as possible (2015-03-23) www.infoworld.com
HTML6 APIs as Natural Friends (2015-03-21) blog.smartbear.com
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Contextual Help for APISpark Users (2015-03-19) restlet.com
The API Field of Dreams Build It Correctly and They Will Come (2015-03-18) www.developer.com
20 API Design Tips to Stop Annoying Developers (2015-03-17) jergames.blogspot.com
Designing a Web API (2015-03-16) restlet.com
Why Your APIs Need Design Help (2015-03-16) www.digitalgov.gov
10 Usability Lessons for APIs (2015-03-14) www.linkedin.com
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Facebook Applies Versioning Strategy to Marketing API (2015-03-10) www.programmableweb.com
Ideal REST API design betim drenicas blog (2015-03-09) betimdrenica.wordpress.com
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Dropbox Sparks Controversy With API Design Decision (2015-03-03) www.programmableweb.com
My API Design Research (2015-03-03) apievangelist.com
Metadesign The intersection of art design and computation OReilly Radar (2015-03-02) radar.oreilly.com
ApplicationLevel Profile Semantics ALPS (2015-03-02) tools.ietf.org
Common Cases When Using SOAP Makes Sense (2015-03-02) nordicapis.com
Dropbox starts using POST and why this is poor API design (2015-03-02) evertpot.com
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Bizcoder Dont Design A Query String You Will One Day Regret (2015-02-26) www.bizcoder.com
Metadesign The intersection of art design and computation (2015-02-24) radar.oreilly.com
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My Brain Dump On An API Definition Fueled Life Cycle (2015-02-22) apievangelist.com
A Guide to REST API Design API Academy (2015-02-21) www.apiacademy.co
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LucyBot Eliminates CrossLanguage Programming Necessity (2015-02-20) www.programmableweb.com
MuleSoft Releases RAML NET Parser Visual Studio Extension (2015-02-20) www.programmableweb.com
API Best Practices The Wrap Up (2015-02-20) blogs.mulesoft.com
Using Templates for Documentation Driven API Design (2015-02-19) nordicapis.com
Collaborators New External API (2015-02-19) blog.smartbear.com
Community Debates API Specification Alternatives (2015-02-18) www.infoq.com
Building A Multi Channel Support Desk with TaskRouter (2015-02-18) www.twilio.com
How API Description Languages Enable API IDEs (2015-02-18) www.programmableweb.com
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A Guide to REST API Design (2015-02-16) www.apiacademy.co
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Does One API Description Language Fit an Entire Enterprise (2015-01-06) blog.soa.com
The Core of Your API (2014-12-23) www.windley.com
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Restlet Studio, the First Cross-Language IDE for APIs (2014-12-03) restlet.com
REST APIthy: #ReadFielding (2014-12-02) rest-apithy.blogspot.ca
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WillowTree Apps Applies Service Virtualization to API Development (2014-09-25) www.programmableweb.com
Bizcoder - A drive by review of the Uber API (2014-08-21) bizcoder.com
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MuleSoft Summit Heads to Chicago New York (2014-08-20) blogs.mulesoft.com
A drive by review of the Uber API (2014-08-20) www.bizcoder.com
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RAML: THE BIRTH OF AN API DESCRIPTION LANGUAGE FIT FOR THE ENTERPRISE (2014-08-15) blog.akana.com
Retail Industry APIs and API Management: Helping Us Shop Til? We Drop (2014-08-14) www.mashery.com
Healthcare APIs: Just What the Doctor Ordered (2014-08-07) www.mashery.com
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API Management 2.0: Empowering the Enterprise for the Third Industrial Revolution (2014-07-31) www.mashery.com
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Best Practices REST API from Scratch - Introduction (2014-07-25) www.sitepoint.com
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Hot off the Press: 18F?s API Standards (2014-07-16) www.digitalgov.gov
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Hot off the press: 18Fs API Standards (2014-07-15) 18fblog.tumblr.com
API-Centric Data Architectures - Part II (2014-06-24) apigee.com
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Why You Should Care Netflix is Shuttering Its Public API (2014-06-18) blogs.mulesoft.com
New eBook: APIs and IT Rationalization (2014-06-16) apigee.com
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JSON vs simpleJSON vs ultraJSON (2014-06-02) blog.dataweave.in
Toward a Lean API Strategy (2014-05-29) www.apiacademy.co
APIs, Connectors and Integration Applications (2014-04-17) blogs.mulesoft.com
API documentation made beautiful with Apiary.io (2014-02-28) www.itworld.com
FloridaSU Expands Innovation Lab with Cube 3D Printers (2014-02-28) www.3dsystems.com
A Practical? by D. Keith Casey Jr (2014-02-27) leanpub.com
Application Programming eXperience: It?s all about *X - Mobile Apps Stuff (2014-01-28) manfredbo.tumblr.com
Jakub Nesetril, CEO of Apiary on Web APIs and Developer Experience (2014-01-28) www.infoq.com
The Human Aspects of API Design: An Interview with Apiarys Jakub Nesetril (2013-11-14) www.infoq.com
More Thoughts on an API Commons (2013-11-10) www.3scale.net
Designing APIs for the Internet of Things (IoT) (2013-10-30) www.apiacademy.co
APIs At The Heart of your Mobile App Strategy (2013-10-28) blog.akana.com
How To Test REST API with API Blueprint and Dredd (2013-10-17) blog.apiary.io
No more outdated API documentation! (2013-10-10) blog.apiary.io
RAML - RESTful API modeling language (2013-10-02) raml.org
New API Blueprint available at Apiary (2013-10-02) blog.apiary.io
Apiary Is Growing (2013-09-17) blog.apiary.io
Learn how to find the Opportunity of Data at the 2013 Business of APIs Conference in San Francisco (2013-09-05) www.mashery.com
JSON and XML (2013-09-03) developer.infoconnect.com
MASHERY I/O DOCS - DOCS THAT ROCK (2013-08-27) www.mashery.com
Designing APIs for Asynchrony (2013-08-24) blog.izs.me
Api Design, Part 3: Make Transactions And Error Handling... (2013-08-20) www.forrester.com
Api Design, Part 2: Design Messaging Styles By Balancing... (2013-08-20) www.forrester.com
Api Design, Part 1: Rest Is The Leading But Not Only... (2013-08-20) www.forrester.com
Api Design, Part 4: Future-proof And Secure Your Apis... (2013-08-20) www.forrester.com
The Secrets of Awesome JavaScript API Design (2013-08-16) dzone.com
The Future of Medical Technology is Already in Your Hands (2013-08-08) www.mashery.com
HOW USA TODAYS API POWERS PARTNERSHIPS (2013-08-06) www.mashery.com
The Importance of Impermanence in API Design (2013-08-06) www.programmableweb.com
The Future of TV and APIs (2013-08-01) www.mashery.com
4 Fresh Rotten Tomatoes API Integrations (2013-07-31) www.mashery.com
Joshua Bloch: Bumper-Sticker API Design (2013-07-27) www.infoq.com
Unlock your datas Potential - Treat your APIs as Products (2013-07-12) www.mashery.com
Micro Service Architecture (2013-07-09) yobriefca.se
Treat Your API Users as Customers (2013-07-09) www.mashery.com
API Design: A New Model for Pragmatic REST (2013-07-04) blog.apigee.com
Signs youre veering from good API design (2013-07-03) blog.apiaxle.com
API Design: Harnessing HATEOAS, Part 2 (2013-07-03) blog.apigee.com
API Crafting Secrets: Into Flightstats APIs (2013-07-02) www.3scale.net
Presenting your API as a Product ? Designing your API for Data Exchanges (2013-07-01) www.mashery.com
Practical API Design: Confessions of a Java Framework Architect (2013-06-29) tinydl.com
Better Rest API design 1 (2013-06-27) hao-deng.blogspot.com
Present your API as a Product ? API Portal Presentation Best Practices (2013-06-26) www.mashery.com
Get packing with Masherys API Packager (2013-06-21) www.mashery.com
API Design: Harnessing HATEOAS, Part 1 (2013-06-20) apigee.com
When Good API Design is a Waste of Time (2013-06-19) www.apiacademy.co
Data-Driven Aesthetics (2013-06-19) www.nytimes.com
RESTful APIs: White House Sets The Standard(s) (2013-06-17) www.programmableweb.com
API Design: Honing in on HATEOAS (2013-06-17) apigee.com
Designing Hypermedia APIs (2013-06-11) www.designinghypermediaapis.com
API Design Wiki (2013-06-11) wiki.apidesign.org
Web API Design Cookbook (2013-06-11) www.w3.org
API Management ? The New Black? (2013-06-05) www.mashery.com
APIs vs. The Myth of the Omnichannel Retailer (2013-06-05) www.mashery.com
Why you should treat your API like a product (2013-06-04) www.mashery.com
Swagger with WSO2 API Manager (2013-05-31) blog.cobia.net
API Hierarchy of Needs | API UX (2013-05-30) apiux.com
Big Data, IoT, API...Newer technologies protected by older security (2013-05-30) www.mashery.com
Flying Higher with APIs (2013-05-23) www.mashery.com
Consistency is Key When Designing APIs (2013-05-22) blog.strikeiron.com
Omni-channel Explosion: Mashery Signs Strategic Agreement with NetSuite (2013-05-16) www.mashery.com
Mashery + Intel = The Ultimate Mashup (2013-05-09) www.mashery.com
Platform Success Strategies: Communicate the Value of Your API (2013-04-30) www.mashery.com
Stop Designing Fragile Web APIs by Mathieu Fenniak (2013-04-29) mathieu.fenniak.net
White House API Standards (2013-04-26) github.com
Three Ways to Think About API Design (2013-04-26) www.programmableweb.com
REST API Design Rulebook (2013-04-26) shop.oreilly.com
API Design and Architecture Boot Camp from Layer 7 (2013-04-26) www.ca.com
API Design and Documentation (2013-04-26) www.digitalgov.gov
API Design from Apigee (2013-04-26) apigee.com
Want to Attract Developers to your API? Set Them Free (2013-04-26) www.mashery.com
Sports APIs ? A Perfect Fit (2013-04-25) www.mashery.com
Designing APIs for Humans (2013-04-25) john-sheehan.com
APIs are changing the game for data delivery (2013-04-23) www.mashery.com
Machine Sensor Data, APIs and Productivity (2013-04-18) www.mashery.com
Connecting with APIs (2013-04-16) www.mashery.com
Creative Market Launches Photoshop Extension, Announces Upcoming Release of New API (2013-04-11) www.programmableweb.com
Designing A RESTful API That Doesnt Suck (2013-03-24) devo.ps
New API Blueprint Format Basics?The Apiary Blog (2013-02-21) blog.apiary.io
API Design Development Guidelines (2013-02-16) dzone.com
API Design from Apigee - 3rd Edition (2013-01-16) apigee.com
OData and Impact on API Design (video slides) (2012-06-03) apigee.com
Why Startups Need an API (2012-04-21) tune.com

If you think there is a link I should have listed here feel free to tweet it at me, or submit as a Github issue. Even though I do this full time, I'm still a one person show, and I miss quite a bit, and depend on my network to help me know what is going on.

API Support Organizations

These are the organizations I come across in my research who are doing interesting things in the API space. They could be companies, institutions, government agencies, or any other type of organizational entity. My goal is to aggregate so I can stay in tune with what they are up to and how it impacts the API space.

TeamSupport

TeamSupport is a web based Customer Service & Help Desk application that is all about helping your business provide exceptional customer support through better collaboration and teamwork. Most help desk systems are best suited for one-on-one communications with your customers and do not focus on the big picture. TeamSupport is different, bringing visibility to everyone on your team and enabling full collaboration to solve the underlying issues. We strongly believe the best customer support experience is rooted in team collaboration. With your staff working as a team, they can easily draw on each other’s experience to get the best solution.

Aircall (Slackbot)

Aircall lets you instantly get the phone numbers you need anywhere in the world and distribute calls easily over your teams, wherever they are. Each teammate can make, receive and follow-up on calls using the Aircall app of his/her choice (for Mac, PC, mobile - no hard phone required!) Aircall automatically connects all your account information to Slack: new calls, availability of your users, state of your numbers...

Guru (Slackbot)

Guru’s knowledge sharing solution ensures your team always has access to expert-verified answers wherever they work, including Slack.  No more answering repetitive questions or searching through a sea of Slack conversations to find the right answer, simply save your team knowledge in Guru and use it without leaving Slack. When you are outside of Slack, our browser extension ensures everything is 1 click away.  Guru can also be tied to apps like Salesforce, Desk.com or Zendesk so the right knowledge gets contextually suggested to team members without having to search for it or shoulder tap an expert. Common Uses for Guru: - Sales & Customer Success Enablement - provide your team with accurate playbook information; including messaging & positioning, case studies, objection handling, competitive intel, product faq’s, etc.- Support Knowledge Base - provide accurate product FAQ’s, Troubleshooting Guides, & How To’s right at your support agent’s fingertips.- Company Wiki

Supported Source

Supported Source let's you know who's using your software projects. If you have an open source project, and would like to understand who your users are, you should use Supported Source.

Xprt (Slackbot)

Xprt provides instant tech support support for your team from within Slack. Our experts have years of experience and can quickly address all your questions. Describe your problem to our bot by typing: @xprt start chat, and one of our experts will help you solve it in a matter of minutes.

Desk.com

Desk.com is a help desk solution focused on today's changing support environment.  An environment where customers are not only talking to you, but also about you. Utilizing Desk.com's real-time agent interface allows you to handle both traditional 1-to-1 communications as well as monitor and respond to social media. Every customer communication is actionable and reportable, allowing you to easily manage your support needs.

UserVoice

UserVoice creates simple customer engagement tools that help companies understand and interact with their customers more positively and build customer relationships that last. UserVoice Feedback - a hosted tool for gathering and prioritizing product ideas directly from a company’s customers. UserVoice Helpdesk - a simple-to-use ticketing system that helps companies solve more customer issues in less time. UserVoice Full Service - a complete customer service solution that bundles Feedback and Helpdesk into a single, easy-to-manage environment.

Clubble.io (Slackbot)

Clubble.io bridges the gap between your Slack team and your email-reliant clients or partners. This integration allows you to receive emails & attachments in your channels and—most importantly—to reply directly from Slack. Two different tools, one same conversation. Example uses include: Send emails to your lawyer directly from your #legal channel. Start a hybrid Slack + email group with your Gmail-addict clients and exchange files in and out of Slack. Create a #mom-loves-gif channel and bring the awesomeness of Slack + Giphy to your mom's inbox. Chat-paced conversations are adapted for email users so that they don't feel spammed. Please note that if you just need to receive emails, not reply, Slack’s official email integration is here for you.

Front (Slackbot)

Front aggregates all your channels (email, Twitter, Facebook, phone, etc.) in one place, so you can work on each task as a team. This Slack integration lets you: - send messages from Front to a Slack #channel or @user - automatically send notifications to Slack based on rules you define (“if message contains ‘billing’ notify @jeff”)

Screenleap (Slackbot)

Screenleap allows you to share your screen instantly with other members of your team. This integration is only available when using Slack in Chrome. To start a screen share, enter /leap in any channel. You will be given a link which you can post to your team members. They will be able to see your screen by simply clicking on the link. Chrome is currently required to share your screen, but viewing can be done from any device with a browser. The integration is also not currently compatible with the Screenleap for Mac and Screenleap for Windows apps.

CheckMarket (Slackbot)

CheckMarket is a cloud-based survey software solution with over 10,000 users in 150 countries. Conduct beautiful surveys and polls and act on the results! Unlimited support and users, built-in text analysis, Notifications, API, mobile friendly, professional services, integrations, multilingual support, Net Promoter Score (NPS) reporting and follow-up. This integration will allow you to:   1. Post a survey or poll directly to a Slack channel. Include the first question of your survey directly in your message to increase your response rate. Example: How likely are you to recommend [Company] to a friend or colleague?from Not at all likely (0) to Extremely likely (10). 0 | 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 Click above on the score you want to give … 2. Post a survey notification to a Slack channel automatically and in real-time when a respondent answers a survey and meets your criteria.  For instance, get a Slack message if a respondent indicates that they are very unsatisfied. The message can include variables and a link to the respondent report. You can win back at-risk customers through coordinated customer follow-up. 3. Post a survey chart to a Slack channel. Share the results of a survey by posting a message including an image of a chart directly into a Slack channel.

Caller Zen (Slackbot)

Caller Zen helps your customer support team handle inbound phone calls and SMS text messages. When your team creates a Caller Zen account, they receive a custom phone number.  This number can be called to, texted to, or incorporated into an existing phone tree. When integrated with Slack through the Add To Slack button, Caller Zen posts inbound calls and texts to your support/ops channel. Caller Zen also allows your team to reply to customers' text messages directly via Slack through a slash command.

Chatlio (Slackbot)

Chatlio is the first and best app to let you talk to your website visitors and users directly from Slack. Setup takes less than 1 minute and provides you with a chat widget to put anywhere you want on your site. Visitors to your site then can instantly chat with you about pre-sales questions, support issues, etc. while you and your team respond directly from Slack without any additional tools to install or use. Chatlio provides the same great experience you already know from Slack. Features include typing indicators, emojis, code block highlighting, requesting screenshots, identifying your visitors location, browser, and any other custom details about your visitors you provide like email, name, etc. and many, many more.

HappyFox Chat (Slackbot)

HappyFox Chat is the next generation free live chat software for websites, that will help you to provide the best customer support and convert more sales. Built on a high performance technology stack, HappyFox Chat offers an amazing user experience and integrates with third party apps that you already use. It's free for up to 10 support agents and installs in less than 2 minutes!  With free Slack integration, you'll be able to accept chat requests on your website, right from Slack and get notifications of all chats going on. Features: Concurrent chats, Canned responses, Chat transfer, Free App integrations, Chat history,  Amazing UI.

Hipmob (Slackbot)

Hipmob provides hosted live chat and in-app support and feedback for mobile applications. Hipmob's Slack integration allows Slack to receive notifications when new chats are initiated in Hipmob with a link to the specific chat so users can monitor a Slack room and respond promptly. Talk to your users; make them happy!

LinkedChat (Slackbot)

Live chat with your website visitors from Slack. A better way to talk with your online customers. Help desk tool based entirely on Slack.No additional software. Unlimited agents.Visitors of your site can instantly chat with you about pre-sales questions, support issues, etc. while you and your team respond directly from Slack without any additional tools to install or use. Just copy and paste small code into your website and you will be able to reply to your visitors directly from Slack.

Live Chat (Slackbot)

Live Chat by Social Intents lets you chat with website visitors right from Slack.   Convert your visitors to customers and sales by engaging them right from your web page.   All conversations happen right in Slack so there’s no need for any additional software or apps to download.  Answer chats from your desktop and mobile phone with ease! Live Chat gives you total control on the colors, text, and questions you ask as visitors enter the chat.  Set up your entire team in about 30 seconds!

Prudio (Slackbot)

Using our chat widget, your customers can talk with you using any device. You can use it to provide support, answer questions or concerns on e-commerce transactions and much more. No need to change your workflow — use Slack's mobile, desktop, and web apps to get started instantly. Interact with your potential customers online using your existing tool and work methods. Copy one line of code to your website and start engaging your customers. Be proactive and increase your customer happiness.

Ramen (Slackbot)

Ramen is a product for web businesses to better understand who is using their product, ask them highly-targeted in-app questions based on user behavior, analyze the results across different user segments, and provide a better and faster way for product teams to get the data they need to build a successful product. The integration allows your team to receive updates in a Slack channel when a user answers a question and when a new user signs up.

Sameroom (Slackbot)

Sameroom provides real-time interoperability between Slack and other chat systems. There are three main ways of using Sameroom: 1. sameroom.io/open-a-tube — Connect channels or private groups to other teams (e.g., on Skype)2. sameroom.io/create-a-portal — Share your Slack channel with another team via URL3. sameroom.io/attend — Use Slack for customer support: respond to tweets, Intercom messages, etc. For more recipes and information, see the Sameroom blog, Frequently Asked Questions, and Limitations.

Slaask (Slackbot)

Slaask is the first customer chat tool that is 100% integrated into Slack. With Slaask, you no longer need to use a separate customer chat tool outside of Slack.Finally, your customer chat tool is fully integrated into Slack. While reducing friction within your company operations, leverage Slack's features for your customers (search engine, fully native apps for iOS and Android...). Slaask is for forward-thinking small and medium size businesses who believe in the all your tools in one place Slack vision. Slaask.Less tabs. Better reactivity. More conversions.

Smooz (Slackbot)

Your clients are on Slack, you're on Slack, why use anything else? Smooz is the simplest way to connect with clients and partners. Whether you're an agency looking to connect with clients, a core team coordinating with a local team, or just for fun, Smooz is here to help you connect in a more convenient way. Smooz lets you create a dedicated channel between two Slack teams. It's incredibly easy to set up: 1) Click Add to Slack to get your personal link. 2) Share it privately with the team(s) you want to invite, or embed a public button in your web page3) They click on Add to Slack. That's it! Smooz will create a dedicated channel in each team, in which you can chat with the other team, as well as send files. Both teams can invite as many users as they want in their channel, rename it, or make it private. Forget about - asking your users to join as single-channel users - asking your client to invite you and your team in their Slack- creating a joint Slack just to discuss a project with a partner. Smooz is the simplest way to connect with clients and partners.

Talkus (Slackbot)

With Talkus, Slack becomes the place for your team to communicate with customers, personally, on your website by live chat or by email, phone or SMS. Talkus is the most powerful help desk entirely based on Slack. Increase visitor conversion, user retention, engagement and create happy customers in a snap. Your users see a beautiful chat window on your website: all their chat messages are piled in your Talkus channel in your own Slack. With simple Slack commands, you can assign them to your team, take screenshots for your users and invite your expert teammates to the discussion, in addition to all the cool Slack features (auto-completion, emojis, etc). Talkus also automatically performs a user satisfaction survey when you close tickets and remembers all you need to know about your customers. You don't need another complicated and expensive app to help your online customers: install, customize the look and display of Talkus and invite teammates in a few seconds, and start making your users happy. For more details, visit http://talkus.io and talk to us!

Yodel (Slackbot)

Our Yodel bot lives in your Slack channels and announces calls. - Answer the calls directly from Slack and talk via the web browser or mobile phone.- Dial out with the /yodel slash command.- Invite others in Slack to the calls.- Share calls via the Yodel link inside and outside of Slack. Finally, you can share not only GIFs but also calls!

MailClark (Slackbot)

MailClark is the email bot of your team. He allows you to both send and receive emails & attachments directly in Slack. Team inboxes & help [email protected], [email protected] or [email protected], reply to inquiries directly from your channels with MailClark's Front mode. Email groupsYour clients won't use Slack? With MailClark's Group mode, invite them as email members: Slack for your team, emails for them, everybody's :) Send emails whenever you needStop switching between Slack and Gmail or Outlook, email your lawyer directly from #legal. His answer will automatically come up in Slack.

Intercom

Intercom is a fundamentally new way for internet businesses to communicate with customers, personally, at scale. It's a customer communication platform with a suite of integrated products for every team—including sales, marketing, product, and support. Our products enable targeted communication with customers on your website, inside your web and mobile apps, and by email.

Workbot (Slackbot)

Workbot from Workato lets you talk to your apps and take actions on them without leaving Slack. Top features: Get better app notifications. Cut down on app notification spam via intelligent filters and workflows.  E.g: based on the type or a threshold number of trouble tickets Take actions across 100+ apps. Eg: create tickets in github, update account info in Salesforce Get 360 degree view of customers across all your apps Get instant stats and trends across all your apps. Get charts on demand or get them on a schedule.  Eg: funnels from Mixpanel, invoice history from QuickBooks or order history from Salesforce. Workato also lets you easily personalize your Workbot commands or create brand new ones for your business. Supported apps: Docusign, Eventbrite, Expensify, Github, Intacct, Intercom, JIRA, Mailchimp, Marketo, Mixpanel, Pipedrive, QuickBooks, Salesforce, ServiceNow, Stripe, SurveyMonkey, Xero, Zendesk & 100+ more. Join hundreds of Workbot customers getting more our of their apps and Slack. For more information, go to www.workbot.com or contact us at [email protected]

Brand24 (Slackbot)

Get access to online mentions about your brand or product directly from Slack so that you don’t miss anything. Hook up your project to Slack to make teamwork easier and more effective - discuss mentions, make group decisions and assign tasks. We’ve got you covered!

Chatra (Slackbot)

Chatra is a modern live chat platform that can be embedded on your website or web app. Talk to your users and visitors in real time to increase sales, collect feedback and boost customer satisfaction. This integration posts incoming chat notifications, chat transcripts and offline messages to channels in Slack. Incoming chat notifications can be posted in a different channel from transcripts and offline messages.

Delighted (Slackbot)

Delighted is the fastest and easiest way to gather actionable feedback from your customers, and with our Slack integration you can ensure everyone on your team sees feedback from customers as it happens. Your Delighted feedback can be sent to any of your Slack channels.  Set up rules to send feedback about your app to an #engineering channel, or Promoters to a #testimonial channel. You can also turn on a daily summary that will post a summary of your NPS and previous day's activity to a channel of your choice. Features:* Send Delighted feedback into Slack channels in real time. * Send feedback from Promoters, Passives, or Detractors to any channel* Send feedback from any Trend to any channel* Choose from any existing channel or create a new channel* Simple setup process

Enchant (Slackbot)

Enchant is a help desk solution that makes your customer communication process simpler, faster and more personal. This integration will post notifications to a channel in Slack when ticket activity occurs within Enchant.

Groove (Slackbot)

The Groove integration will send notifications of incoming tickets (and a variety of other notification preferences) right into your Slack team's own Groove Channel. You can use these notifications to collaborate with your team in real time about customer questions without even leaving your chat room.

MadKudu (Slackbot)

The MadKudu App is a great way for your sales team to get notified when something important happened or needs to be done. For example, it lets you know when a high potential value customer signed up. Or when a customer became engaged enough that it is a good time to reach out and close.

Promoter (Slackbot)

Promoter.io is a premium SaaS-based NPS (Net Promoter Score) solution that helps companies reduce churn and improve customer growth by identifying and engaging with their biggest promoters and detractors. This integration will post realtime scores and feedback into any of your Slack channels and will also display the customer's profile. Clicking on the entry will directly link you to follow-up within the Promoter.io app. Features: Quick and easy setup Display customer feedback across teams (sales, marketing, customer success, operations, engineering, etc.) Post realtime feedback and scores to any existing or new Slack channel

Reamaze (Slackbot)

If you use Slack, you’re probably accustomed to managing just about everything related to your team’s digital workflow through it. Google documents, git commits, project management, etc. That’s the beauty of an integrated workflow. In case you’ve been looking for another fitting piece to the puzzle, look no further: Reamaze now integrates with Slack to bring customer support to your team’s channels.

SatisMeter (Slackbot)

SatisMeter is a feedback platform that collects NPS and customer feedback directly inside mobile and web apps based on specific usage patterns. With SatisMeter you can reduce churn by proactively solving customer issues, validate product priorities based on your customers' feedback and measure and track satisfaction of your customers. Connect SatisMeter to Slack and see your customer feedback in real-time in your Slack channel.

Twitter (Slackbot)

Twitter is a social network and microblogging service where users post 140-character messages called "tweets" to their followers. This integration will allow you to: * Automatically expand pasted Twitter URLs, displaying the full tweet and attached media * Automatically post tweets to a channel that are sent to/from a Twitter account of your choice

Userlike (Slackbot)

Userlike is a customizable chat platform that can be embedded on your website. Chat live with website visitors to deliver feedback and support instantly. This integration will post notifications to a channel in Slack when a chat is started or an offline message is received.

Zendesk (Slackbot)

Zendesk is web-based software to manage your team's help desk ticketing, issue tracking, and customer service support. This integration allows your team to receive notifications when a help ticket is created, updated to "open" or "pending", solved, and closed.

Help Scout

Help Scout provides your team with a scalable help desk, while keeping the customer experience simple and personalized. Customers won't have to create an account or keep track of their ticket number because to them it works just like email. The customer experience is simple and training staff is painless, but Help Scout still has all the powerful features you need to provide great support at scale. With best in-class-reporting, an integrated knowledge base, 50+ integrations and a robust API, Help Scout lets your team focus on what really matters: your customers.

MindTouch

MindTouch offers cloud software that provides self-service customer experiences that create product experts and improves marketing, sales and support. MindTouch is a leading SaaS solution for customer success/engagement management helping companies create smarter customers to accelerate the sales cycle and drive product adoption. MindTouch transforms the product and help content your company already produces into a customer engagement channel.

Zendesk

Zendesk provides an integrated on-demand helpdesk - customer support portal solution based on the latest Web 2.0 technologies and design philosophies. The product has an elegant, minimalist design implemented in Ruby on Rails and provides seamless integration of the back-end helpdesk SaaS to a company’s online customer-facing web presence, including hosted support email-ticket integration, online forums, RSS and widgets.   This is unusual, because most SaaS helpdesk solutions focus exclusively on the backend helpdesk and treat the Web as an afterthought.  

UsefulFeedback

UsefulFeedback is owned and managed by a team that have made a professional habit out of helping organisations of all types to better manage complaints and feedback. Our business is the coming together of two key areas of expertise - software design and cloud architecture coupled with a deep understanding of complaint management, as both a process and the practice of consumer redress.

Azuqua (Slackbot)

The first time you add a Slack card to a FLO, you will need to set up a configuration for that Channel. Setting up a configuration will allow you to connect Azuqua your Slack account, save the data, and reuse that configuration next time you build a FLO with this card. That way, you don't have to sign in every time you want to build a FLO with this Channel. After you've set up one configuration, you can choose to use that configuration again, or set up a new one. 

Usersnap (Slackbot)

Connect Slack with the bug tracker from Usersnap Get notified inside Slack on every created screenshot & bug report. Bug tracking with Slack made easy. Why connect Slack with Usersnap for bug tracking? Bug tracking, browser testing and issue tracking with the Slack integration from Usersnap was never easier. Point and click issue reporting helps you to get browser screenshots and additional information faster. No endless bug reporting for your users ever again. Learn more about integrating Slack with Usersnap (https://usersnap.com/slack)

Samanage (Slackbot)

The Samanage Slack app enables integrating between Samanage and Slack for receiving Samanage notifications on new incidents and SLA breaches in a specific Slack channel. Samanage delivers 100% SaaS enterprise service desk and IT asset management solutions that instantly offer extensive visibility into every incident and every service request. Visibility into service management is uniquely defined by Samanage through a highly intuitive interface, rich reporting, real-time peer-to-peer benchmarking into performance metrics, and actionable insights gathered from millions of service requests. With this one-of-a-kind approach to visibility of enterprise services, Samanage enables an unprecedented level of confidence to IT service management. Shifting the value equation for how services are delivered to the enterprise, Samanage is leading the next generation of ITSM solutions. Samanage is a paid service. You are welcome to sign up for a free 14 day trial.

Appbot (Slackbot)

Get app reviews for iOS, Mac, Google Play, Windows Phone and Amazon for all countries straight to your Slack channel! You can even reply directly to Google Play reviews with a quick link to Google Play console. We make sense of review data from the major mobile app stores by aggregating and analysing customer sentiment about your apps, and those of your competitors. Developers and Product Managers use Appbot to cut through the noise and surface the reviews that are really important to their downloads and revenue by: easily identifying feature requests, quickly surfacing bugs, and tracking how users are feeling about their apps over time.

Bell Apps App Review Notification (Slackbot)

Send App Store reviews to a specified channel of your Slack team. When reviews are posted to App Store page, send notification to Slack automatically. You can receive reviews of any AppStore App. So, for example, you can check reviews of your competitors.

doctorSIM IMEI Lookup (Slackbot)

Identify any phone based on its IMEI number!Check if it is blacklisted against over 150 network operators from 57 countries!Obtain info regarding the original phone operator! Available commands: /whatphone Get specs on a phone based on its IMEI/MEID /isblacklisted Check whether a phone is blacklisted /isatt Did the phone originally come from AT&T /how Help and list of more commands! Checks are FREE and UNLIMITED for phone spec and AT&T origin check. Checks for blacklisted lookups are limited initially to 10 lookups. If you need additional lookups you can sign up for an account here: https://pro.doctorsim.com/libpanel/alta/?lang=1. You can check pricing and account balance with: /pricing /getbalance Happy Checking!

Doorbell (Slackbot)

Easily gather in-app user feedback, on websites, iOS apps, and Android apps. Doorbell integrates with your favourite project management systems, so you can easily create tasks in them based on user feedback. Integrations include Pivotal Tracker, Trello, Sprint.ly, FogBugz, and several others. Get notified instantly by email or in Slack when new feedback is received, or when replies are sent. Other features include automatic screenshots via the JavaScript SDK, sending and receiving attachments, sentiment analysis of feedback, and more!

Help Scout (Slackbot)

Help Scout is a simple, scalable help desk solution for small businesses to manage customer support. This integration allows your team to receive notifications when a conversation is created, assigned, updated, replied to, and deleted.

LaunchKit (Slackbot)

Automatically finds and posts reviews from the App Store for your app for the entire team to see. Automatically imports and beautifully formats App Store sales reports so you know how many downloads you get every day.

Pulseway (Slackbot)

This application allows your team to receive all Pulseway notifications, so that you can stay on top of what’s happening with your systems.

Smooch (Slackbot)

Speak to your customers directly from Slack Manage your customer relationships entirely in Slack Allow your entire team to completely manage communication with your customers without leaving Slack. Smooch also automatically manages and archives the conversation channels it creates to keep your team’s Slack neat & tidy. Mom would approve. 1. When a user reaches out to you, Smooch will alert a channel you specify to let you know a user needs help. 2. This alert will take you to a channel that’s specific to the user who’s speaking to you. 3. Consult and collaborate with your teammates, then reply with a simple /sk command. Your replies are instantly delivered to the user’s phone and look just like a text message would.

TexTurner (Slackbot)

TexTurner is The Human Translation Bot for Slack. TexTurner removes the bottlenecks that slow down translation jobs. Real native speakers translate your words into context and humanize your job, be it an email, ad copy, strings for an app, or even an investor deck. Whatever it is, you'll have it translated in 3-30 minutes by a Human. You and your team will never be lost in translation again. Note: Clicking the Add-to-Slack button will create a TexTurner account using the email address you've saved in Slack.

Mineful

Mineful automates customer retention for online businesses. With automated actions based on customers intelligence, we help retailers and mobile apps retain more customers and increase repeat purchases. With Mineful, data integration is easy. Currently we leverage the API of Shopify and Yahoo! and plan to add more soon. Clients also upload data using our well documented API.

Freshdesk

Freshdesk is a cloud-based customer support platform that was founded with the mission of enabling companies of all sizes to provide great customer service.  Our goal is simple: make it easy for brands to talk to their customers and make it easy for users to get in touch with businesses.

Nicereply

Nicereply was born in summer of 2010 as a spin of from WebSupport, an European hosting company. Our mission is to help companies to provide an outstanding customer service. We believe, that a great customer care have a direct positive effect on improvement of business performance. Whether it’s a startup, e-commerce or international corporation, we’ve helped hundreds of companies of all sizes since our start.

LivePerson

LivePerson (http://www.liveperson.com/) is the market leader in real-time intelligent customer engagement. Our mission is to help companies create deeper connections with their customers, and our investment in real-time analytics, metrics and a world-class hosted platform makes this possible at scale. From the largest global enterprises to one-person businesses, our 8,500 customers trust us to deliver increased sales conversions, higher order values and lower support costs. We are headquartered in New York City. Whatever your business or organization, large or small, LivePerson online engagement solutions have been developed to foster productive interaction with your website visitors, and achieve and exceed your objectives. Whether your goal is to attract and convert visitors, boost average order or add-on business, share information with your constituents, provide state-of-the-art services, lower your costs — or to achieve a combination of these results and more — we stand ready to help.

Get Satisfaction

Get Satisfaction is the community platform that helps companies create engaging customer experiences by fostering online conversations about their products and services at every stage of the lifecycle. Get Satisfaction powers 70,000 active customer communities hosting more than 35 million consumers each month. From its inception in 2007, Get Satisfaction has been focused on building an intuitive, easy to use community platform that is designed to bring resolution to consumers; is highly discoverable by search engines and is implemented quickly and easily.

If you think there is an organization I should have listed here feel free to tweet it at me, or submit as a Github issue. Even though I do this full time, I'm still a one person show, and I miss quite a bit, and depend on my network to help me know what is going on.

API Support Tooling

As I study each API, and API related service, I'm always looking for open source tooling that has been developed around each area of the API life cycle. This is an aggregate of tooling I've come across and aggregated as part of my API testing research.

Support

NodeBB

Node.js based forum software built for the modern web

question2answer

Question2Answer is a free and open source platform for Q&A sites, running on PHP/MySQL.

If there is a tool that you think should be listed here, let me know by submitting a Github issue or Tweeting a link at me. I'm always looking for new types of tools, and get better at organizing them here and making sense.