handymanServices & Tools
extensionCommon Features
extensionTicket and Case Management
Support APIs expose create, read, update, and resolve operations on tickets, cases, or conversations representing each customer inquiry, with status, priority, and assignment workflows.
extensionOmnichannel Conversation Threads
Modern support platforms unify email, chat, social, SMS, and voice into a single conversation thread per customer, exposed through APIs that abstract the underlying channel.
extensionKnowledge Base and Self-Service
Knowledge base APIs let teams publish, version, and search help articles that power customer self-service portals, in-product help, and AI deflection agents.
extensionSLA and Routing Policies
Service-level agreements, business hours, queues, and skills-based routing rules are exposed as configurable API resources that drive how tickets flow through support teams.
extensionContact and Organization Records
Support APIs maintain customer contact and organization records that link conversations, ticket history, custom attributes, and integrations to CRM systems.
extensionMacros, Triggers, and Automations
Reusable macros, event-driven triggers, and workflow automations are exposed as APIs so teams can codify common responses and resolution patterns.
extensionLive Chat and Messaging
Live chat APIs power real-time conversations between customers and agents through web, mobile, and messaging channel widgets with presence, typing, and file sharing primitives.
extensionReporting and CSAT
Reporting APIs expose ticket volume, response and resolution times, agent productivity, and customer satisfaction (CSAT) scores for dashboards and warehouse export.
task_altUse Cases
task_altOmnichannel Help Desk
Companies use platforms like Zendesk, Freshdesk, and Help Scout to route customer email, chat, and social inquiries into a single ticket queue worked by a shared support team.
task_altIn-Product Messaging and Customer Support
Platforms like Intercom and Crisp embed conversational support widgets directly in web and mobile products, blending live chat, chatbots, and help articles.
task_altEnterprise Customer Service
Salesforce Service Cloud, ServiceNow, and Microsoft Dynamics 365 Customer Service handle enterprise-scale case management, integrated with CRM, field service, and back-office systems.
task_altStatus Communication and Incident Updates
Atlassian Statuspage and similar tools publish service status, incident timelines, and scheduled maintenance through APIs and customer-facing status pages.
task_altSelf-Service Knowledge Bases
Document360, Archbee, and DeveloperHub power public and private help centers, customer documentation portals, and AI-searchable knowledge bases.
task_altE-commerce and Subscription Support
Gorgias, Kustomer, and Zendesk integrate deeply with Shopify, Stripe, and other commerce platforms so support agents see orders, refunds, and subscription state alongside each ticket.
task_altInternal IT Service Desk
ServiceDesk Plus, SysAid, TOPdesk, and Spiceworks deliver IT service management (ITSM) workflows for employees raising IT, HR, and facilities requests.
integration_instructionsIntegrations
integration_instructionsZendesk
Market-leading customer support and ticketing suite with deep APIs for tickets, users, organizations, macros, triggers, and help center articles.
integration_instructionsIntercom
Conversational customer engagement platform with APIs for conversations, contacts, articles, and AI-powered Fin support automation.
integration_instructionsFreshdesk
Freshworks' omnichannel customer support and ticketing platform with APIs for tickets, contacts, agents, and knowledge base solutions.
integration_instructionsHelp Scout
Shared inbox and help desk platform designed for small and mid-market teams, with APIs for conversations, customers, mailboxes, and Docs articles.
integration_instructionsSalesforce Service Cloud
Enterprise customer service platform built on the Salesforce CRM, with REST and SOAP APIs for cases, knowledge articles, entitlements, and omnichannel routing.
integration_instructionsServiceNow
Enterprise service management platform with APIs covering customer service management, incident, problem, change, and knowledge management.
integration_instructionsFront
Shared inbox and customer operations platform with APIs for conversations, contacts, comments, and team collaboration on customer email.
integration_instructionsStatuspage
Atlassian's incident communication platform with APIs to publish component status, incidents, scheduled maintenance, and subscriber notifications.
articleLatest API Stories
Most recent stories relevant to Support, pulled from across the API Evangelist network blog feeds.